Bailey Voiselle
Union,SC
Overview
4
4
years of professional experience
Work History
Server Trainer
Olive Garden - Darden Restaurants
Spartanburg, SC
03.2018 - 05.2022
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Streamlined server training process for improved employee retention and quicker onboarding.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Organized server schedules, reducing labor costs without sacrificing quality of service.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Evaluated server performance regularly to identify areas for improvement and set attainable goals for development.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Provided constructive feedback to servers after each shift, fostering an environment of continuous improvement and professional growth.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Oversaw inventory management tasks for front-of-house supplies, minimizing waste while maintaining adequate stock levels at all times.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Monitored new server performance and offered continuous support throughout training period.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Utilized effective communication techniques to support server learning and comprehension.
- Developed and implemented strategies to motivate and incentivize server performance and service delivery.
- Developed and implemented comprehensive training program for new servers.
- Analyzed and evaluated training effectiveness and program outcomes.
- Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management
Education
Associate of Arts -
University of South Carolina- Union
Union, SC05.2018
Associate of Science -
University of South Carolina - Union
Union, SC05.2018
Skills
- New Employee Mentoring
- Staff Scheduling
- Employee Mentoring
- Company Policies
- Exceptional Communication
- POS System Proficiency
- Training Expertise
- Tableside Service
- Restaurant Operations
- Problem Solving
- Adaptability
- Professionalism
- Team Building
- Strong Leadership
- Interpersonal Skills
- Sales Techniques
- Staff Training
Additional Information
Proficient in Microsoft word, MS Powerpoint, and MS Excel
Timeline
Server Trainer
Olive Garden - Darden Restaurants
03.2018 - 05.2022
Associate of Arts -
University of South Carolina- Union
Associate of Science -
University of South Carolina - Union