Bailey Wardwell
Weatherford,OK
Summary
Adept Customer Service Representative with a proven track record at Casino Oklahoma, excelling in conflict resolution and customer loyalty enhancement. Mastered the art of empathetic complaint handling and efficient problem-solving, while also showcasing exceptional money handling and active listening skills. Achieved significant improvements in guest satisfaction and repeat business through personalized service and strong relationship building. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Casino Oklahoma
10.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
Carhop Server
Sonic
07.2018 - 08.2020
- Upheld stringent food safety standards by following proper sanitation procedures during all aspects of food handling and preparation.
- Answered guest questions and promoted special products.
- Ensured timely delivery of food and beverages to customers, prioritizing exceptional service.
- Contributed to team success by regularly communicating with coworkers and offering assistance when needed.
- Collaborated with kitchen staff to address any special dietary needs or modifications requested by guests.
- Assisted customers in choosing menu items by providing food complementing information.
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Money handling abilities
- Complaint Handling
- Staff Training
Timeline
Customer Service Representative
Casino Oklahoma
10.2020 - Current
Carhop Server
Sonic
07.2018 - 08.2020
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