Overview
Work History
Timeline
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Bailey Webb

Bailey Webb

Patient coordinator
Kansas City,MO

Overview

18
18
years of professional experience

Work History

Patient Coordinator

Discover Vision Centers
08.2024 - Current
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
  • Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
  • Checked and validated insurance details before each patient's appointment for seamless workflow.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Verified patient insurance eligibility and entered patient information into system.
  • Resolved customer complaints using established follow-up procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Greeted and assisted patients with check-in procedures.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Recommended service improvements to minimize recurring patient issues and complaints.

Patient Coordinator

Metro Infectious Disease Consultants
01.2022 - 07.2024
  • Collaborated with patients to identify issues.
  • Compiled and maintained patient medical records to keep information complete and up-to-date.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Engaged with patients to provide critical information.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Facilitated communication between patients and various departments and staff.
  • Delivered support to medical staff in completion of patient paperwork.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Greeted and assisted patients with check-in procedures.

Front Desk Receptionist

Sana Lake Behavioral Health
12.2020 - 12.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Created an inviting atmosphere by greeting all visitors at the entrance.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Improved office efficiency with diligent management of appointment scheduling and calendar coordination.

Patient Access Representative

Truman Medical Centers
07.2020 - 11.2020
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Temporary contract - Covid care clinic .

Medical Coder and Biller

Rio Hondo Medicine
09.2018 - 06.2020
  • Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.

Housekeeper

NorthPoint Development
09.2016 - 09.2018
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for residents through diligent daily housekeeping tasks.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.

Team Lead

2 Gals and a Broom
08.2014 - 08.2016
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Head Housekeeper

La Quinta
11.2012 - 08.2014
  • Handled emergency situations calmly and efficiently while prioritizing guest safety.
  • Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
  • Streamlined housekeeping processes for increased efficiency and reduced labor costs.
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.

Residential House Cleaner

Lulu and Mimis Cleaning
02.2007 - 10.2012
  • Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
  • Developed strong relationships with clients, earning trust through reliability and attention to detail.
  • Enhanced client satisfaction by consistently providing thorough and efficient cleaning services.
  • Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
  • Sanitized apartments after move-out or prior to move-in.
  • Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
  • Provided excellent house cleaning and maid services to clients.
  • Maintained clean and orderly environment and kept cleaning equipment in excellent condition.

Timeline

Patient Coordinator

Discover Vision Centers
08.2024 - Current

Patient Coordinator

Metro Infectious Disease Consultants
01.2022 - 07.2024

Front Desk Receptionist

Sana Lake Behavioral Health
12.2020 - 12.2021

Patient Access Representative

Truman Medical Centers
07.2020 - 11.2020

Medical Coder and Biller

Rio Hondo Medicine
09.2018 - 06.2020

Housekeeper

NorthPoint Development
09.2016 - 09.2018

Team Lead

2 Gals and a Broom
08.2014 - 08.2016

Head Housekeeper

La Quinta
11.2012 - 08.2014

Residential House Cleaner

Lulu and Mimis Cleaning
02.2007 - 10.2012

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