Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Bailey White

Richmond

Summary

Has a strong work ethic. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude while having an eye for detail, and staying self-motivated. Willing to take on added responsibilities to help meet team goals.

Overview

17
17
years of professional experience

Work History

Patient Representative, OR Scheduling

Maine General Medical Center
07.2023 - Current
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
  • Collaborated with medical staff to ensure timely and accurate communication of patient needs.
  • Managed patient intake process, ensuring accurate documentation and efficient service delivery.
  • Coordinated care among various departments, streamlining processes and enhancing overall efficiency.
  • Monitored patient flow throughout day to maintain appointment times and schedules.
  • Collected and entered patient demographic and insurance data into our Soarian System to establish patient's medical records.
  • Answered patient assistance calls, assessed needs, offered qualified changes or data updates to patient records, and checked insurance information at each appointment.
  • Provided excellent customer service to patients and medical staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Responded to inquiries by directing calls to appropriate personnel.
  • Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
  • Verified insurance coverage to confirm patient coverage for necessary medical services. Via our HDX system and Insurance provider portals.
  • Secured patient privacy by following HIPAA regulations to keep the organization compliant with relevant laws.
  • Stayed calm under pressure and successfully dealt with difficult situations.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

Teacher /Caregiver

The Little Schoolhouse On Maine
09.2018 - 07.2023
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Strengthened communication skills through regular interactions with others
  • Worked effectively in fast-paced environments

Assistant Customer Service Manager

Lee's Tire & Service
09.2007 - 04.2018
  • Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
  • Resolved associate, tool, and service delivery issues revealed by statistical reports
  • Trained new personnel regarding company operations, policies, and services.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and concerns.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Collaborated with other store locations to guarantee customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty
  • Completed accurate order entry and data verification
  • Assisted customers with product and service selections
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors
  • Applied effective time management techniques to meet tight deadlines
  • Used critical thinking to break down problems, evaluate solutions, and make decisions

Education

High School Diploma -

Mt. Ararat High School
Topsham
06.2007

Skills

  • Attention to detail
  • Focused and easy to train
  • Exceptional Communicator
  • Organizational skills
  • Data Entry
  • Order processing
  • Invoice processing
  • Collecting information
  • Planning and instruction
  • Client Correspondence
  • Problem-solving
  • knowledgeable with Excel, Word processing, Teams, Outlook, One Note, S drive, Avaya one

References

Professional references 

Hannah Ventresca (M) 207-670-6158 ( Supervisor for MGMC PAU) Hannah.Ventresca@mainegeneral.org

Rebekah Baumgartner (Owner and director of LSHM) 

(M) 207-319-6570

(W) 207-725-8877

Wayne Gagne (President of LTS)

(W) 207-729-4132

Personal references 

Ashley Martin (M) 207-504-6539

Shelby Riley (M) 207-504-3214








Timeline

Patient Representative, OR Scheduling

Maine General Medical Center
07.2023 - Current

Teacher /Caregiver

The Little Schoolhouse On Maine
09.2018 - 07.2023

Assistant Customer Service Manager

Lee's Tire & Service
09.2007 - 04.2018

High School Diploma -

Mt. Ararat High School

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Bailey White