Bailey White
Richmond
Summary
Has a strong work ethic. Organized and dependable candidate, successful at managing multiple priorities with a positive attitude while having an eye for detail, and staying self-motivated. Willing to take on added responsibilities to help meet team goals.
Overview
17
17
years of professional experience
Work History
Patient Representative, OR Scheduling
Maine General Medical Center
Waterville, ME
07.2023 - Current
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Collaborated with medical staff to ensure timely and accurate communication of patient needs.
- Managed patient intake process, ensuring accurate documentation and efficient service delivery.
- Coordinated care among various departments, streamlining processes and enhancing overall efficiency.
- Monitored patient flow throughout day to maintain appointment times and schedules.
- Collected and entered patient demographic and insurance data into our Soarian System to establish patient's medical records.
- Answered patient assistance calls, assessed needs, offered qualified changes or data updates to patient records, and checked insurance information at each appointment.
- Provided excellent customer service to patients and medical staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Responded to inquiries by directing calls to appropriate personnel.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Verified insurance coverage to confirm patient coverage for necessary medical services. Via our HDX system and Insurance provider portals.
- Secured patient privacy by following HIPAA regulations to keep the organization compliant with relevant laws.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Teacher /Caregiver
The Little Schoolhouse On Maine
Brunswick, ME
09.2018 - 07.2023
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Strengthened communication skills through regular interactions with others
- Worked effectively in fast-paced environments
Assistant Customer Service Manager
Lee's Tire & Service
Brunswick, ME
09.2007 - 04.2018
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Resolved associate, tool, and service delivery issues revealed by statistical reports
- Trained new personnel regarding company operations, policies, and services.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and concerns.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with other store locations to guarantee customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty
- Completed accurate order entry and data verification
- Assisted customers with product and service selections
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors
- Applied effective time management techniques to meet tight deadlines
- Used critical thinking to break down problems, evaluate solutions, and make decisions
Education
High School Diploma -
Mt. Ararat High School
Topsham06.2007
Skills
- Attention to detail
- Focused and easy to train
- Exceptional Communicator
- Organizational skills
- Data Entry
- Order processing
- Invoice processing
- Collecting information
- Planning and instruction
- Client Correspondence
- Problem-solving
- knowledgeable with Excel, Word processing, Teams, Outlook, One Note, S drive, Avaya one
References
Professional references
Hannah Ventresca (M) 207-670-6158 ( Supervisor for MGMC PAU) Hannah.Ventresca@mainegeneral.org
Rebekah Baumgartner (Owner and director of LSHM)
(M) 207-319-6570
(W) 207-725-8877
Wayne Gagne (President of LTS)
(W) 207-729-4132
Personal references
Ashley Martin (M) 207-504-6539
Shelby Riley (M) 207-504-3214
Timeline
Patient Representative, OR Scheduling
Maine General Medical Center
07.2023 - Current
Teacher /Caregiver
The Little Schoolhouse On Maine
09.2018 - 07.2023
Assistant Customer Service Manager
Lee's Tire & Service
09.2007 - 04.2018
High School Diploma -
Mt. Ararat High School