Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bailey White

Lakeland,Florida

Summary

Professional with extensive experience in employment services, committed to delivering impactful job placement and career development solutions. Known for strong focus on team collaboration and achieving measurable results. Expertise in client interviews, job matching, and employer outreach, combined with reliable and adaptable approach to changing needs.

Overview

11
11
years of professional experience

Work History

Employment Specialist

Center For Independent Living
11.2022 - Current
  • Assisting individuals with disabilities find and succeed in employment
  • Teaching individuals job readiness and interview skills
  • Managing a case load of 10 or more for job related needs
  • Conducting intakes and providing information and resource referral for all incoming calls as needs
  • Case Management services as needed
  • Contributed to community outreach programs, raising awareness about availability and benefits of service.
  • Organized and guided group activities by leading, coaching, and participating with campers at career camps.

Registered Behavior Technician

Positive Behavior Supports
04.2022 - 11.2022
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
  • Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.

Chat Support Team Lead

Alivi Transportation
08.2020 - 04.2022
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
  • Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
  • Coordinated with healthcare professionals to ensure seamless transfer of patients between facilities.

Customer Service Representative

Citrus Connection
06.2018 - 04.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed ticket sales and reservation inquiries, utilizing thorough knowledge of fare structures and pricing strategies.
  • Ensured all transactions were accurately recorded, maintaining a high level of consistency and reliability.
  • Improved efficiency in the cash-handling process through regular reconciliation and reporting.

Supported Living Coach

Suncoast New Options
08.2016 - 06.2018
  • Managed client medication administration, ensuring accuracy, timeliness, and adherence to prescribed dosages.
  • Empowered clients by advocating for their rights within the broader community, promoting inclusion and equal opportunity initiatives.
  • Assisted clients in achieving personal goals by providing guidance, motivation, and encouragement throughout their journey.
  • Facilitated group activities aimed at improving social skills among supported living program participants.
  • Provided transportation services for clients to attend appointments, social events, and community programs as needed.

Exceptional Student Education Paraprofessional

Polk County School Board
08.2014 - 08.2016
  • Facilitated small group instruction sessions aimed at reinforcing critical skills and promoting student progress.
  • Participated in professional development opportunities to stay current on best practices within education paraprofessional field.
  • Communicated regularly with parents regarding student progress, addressing concerns proactively while offering constructive feedback on areas requiring improvement or attention from home support systems.
  • Implemented behavior management strategies to maintain a focused and orderly classroom environment conducive to learning.
  • Assisted in the planning and execution of school events, promoting a sense of community among students, staff, and families.

Education

Associate of Arts Degree - Psychology

Hillsborough Community College
Plant City, FL
12.2023

High School Diploma -

George Jenkins High School
Lakeland, Florida
01.2013

Skills

  • Microsoft Word
  • Job development
  • Employer outreach
  • Community Collaboration
  • Vocational rehabilitation
  • Customer service
  • Scheduling and dispatching
  • Teamwork and collaboration
  • Daily living assistance
  • Disability awareness

Timeline

Employment Specialist

Center For Independent Living
11.2022 - Current

Registered Behavior Technician

Positive Behavior Supports
04.2022 - 11.2022

Chat Support Team Lead

Alivi Transportation
08.2020 - 04.2022

Customer Service Representative

Citrus Connection
06.2018 - 04.2020

Supported Living Coach

Suncoast New Options
08.2016 - 06.2018

Exceptional Student Education Paraprofessional

Polk County School Board
08.2014 - 08.2016

Associate of Arts Degree - Psychology

Hillsborough Community College

High School Diploma -

George Jenkins High School

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Bailey White