BAILEY WILLIAMS
Fort Oglethorpe,GA
Summary
Dynamic leader with a proven track record at Vicinia Property Management, specializing in customer relationship management and project management. Successfully enhanced team productivity and operational efficiency by over 30%, while driving substantial growth and tenant satisfaction. Expertise includes conflict resolution and strategic marketing, aimed at fostering a collaborative environment. Career aspirations focus on further optimizing operations and enhancing client engagement.
Overview
6
6
years of professional experience
Work History
Multisite Assistant Manager
S&S Properties
07.2024 - Current
- In December 2024, I was transitioned to a Floating Assistant Manager
- In which I would assist the Property Managers train new hire leasing consultants, as well as assistant managers
- In addition, I would assist a property in need with lease ups, fill in for managers on leave, vacation, or sick time
- In their absence, I continued leasing efforts, lease agreements, tours, maintained CRM follow ups and OneSite, weekly reports, as well as daily reports, end of month close outs, worked closely with the Regional Managers, supervised the maintenance teams, and fulfilled the daily operations as a stand in manager
- Collected, and deposited payments into the bank
- Conducted and sent out delinquency notices
- Lease up focus; conducting on site property tours, maintained follow ups through Knock CRM, and OneSite, open house, community specials, and social media posting
- Walked units for move out inspections, after vendor work completions, and after punch list has been completed from the maintenance team to verify the unit is in 'make ready' status
- Drove through and walked properties to verify grounds are clean, dumpster areas are picked up, and to ensure the property is up to company standards
- Worked closely with the maintenance teams to ensure scheduling of vendors, and ensuring the work orders are completed in a timely manner, and that emergencies are tended to as soon as possible to decrease liabilities
- Completed, and signed new lease agreements as well as lease renewals
- Delegated work to staff, setting priorities and goals.
- Created reports on sales trends, inventory levels, and financial data.
Multisite Community Manager
Vicinia Property Management
08.2023 - 08.2024
- Participated in brainstorming sessions with team members regarding new ideas and strategies for increasing engagement and reach on social media platforms
- Hosted open house events and community events to engage residents in appreciation.
- Walked units in a timely manner, for move out inspections, scheduled vendors according to the 7 day turnover rule
- Completed owner reports monthly, pulled delinquency reports daily, renewal status reports daily, and pulled availability reports daily
- Lease units, completed follow ups, cleaned units, picked up trash on property, completed small projects on site
- Build community and industry knowledge by preparing for future occupancy needs and offering recommendations and training
- Pursued and collected rent payments and accurately recorded remittances
- Drove community to continued operational success by proposing competitive pricing and value-add community enhancements
- Followed up with prospective residents to continue the lease or sale process
- Enforced community guidelines and maintained a respectful environment
- Directed collection of monthly rental fees and monitored past due accounts
- Managed and oversaw operations for multiple commercial and residential properties
- Kept updated records of property vacancies and lease renewals to proactively fill open units
- Investigated and resolved tenant complaints, following management rules, and regulations
- Solicited and analyzed bids from contractors for repairs, renovations, and maintenance
- Evaluated tenant eligibility in alignment with income restrictions and government regulations
Leasing Consultant
Vicinia Property Management
01.2023 - 08.2023
- Provided excellent customer service to prospective and current tenants, demonstrating strong interpersonal skills
- Managed daily administrative tasks including filing documents, responding to emails and phone calls and preparing correspondence
- Greeted potential tenants, conducted tours of properties and answered inquiries about the property or the surrounding area
- Walked units, touch-up cleaned, and prepared move-in gifts for new tenants
- Reviewed availability reports, completed follow ups, and scheduled tours daily
- Double promoted within the year to Property Manager
Real Estate Sales Agent
Exit Realty Scenic Group
01.2020 - 01.2023
- Offer consumer professional transaction services
- Meet with clients to determine the best course of action for their personal real estate needs
- Overseeing the transaction with guidance to the buyer/seller, knowledgeable experience, and communication
- Providing professionalism from start to close
- Communicating with 3rd party vendors including title companies, lenders, leasing companies, contractors, pest removal services, inspectors, roofers, HVAC companies, etc
- Assessing homes and determining market value through various market comparison values
- Developing negotiation strategies to benefit all parties involved in the transaction
- Managing documentation
- Improving ways of marketing self and my company
- Making relationships with clientele, vendors, and other agents that provide my clients with respect, knowledge, and value in the process of buying or selling their home
Real Estate Admin
Keller Williams
01.2019 - 01.2020
- Oversaw all documentation, to ensure contracts were filled out correctly and timely
- Built relationships with clients to maintain sales goals and create new opportunities
- Maintained weekly marketing schedules
- Scheduled appointments for clients such as inspectors, pest control services, closings as title companies, etc
- Setting up customers on the MLS (multiple listing services) according to their preferences and needs
- Answered phone calls
Education
Real Estate Affiliate Broker License -
The CE Shop
Highschool Diploma -
Heritage High School
Skills
- Sales monitoring
- Recruiting and interviewing
- Budget assistance
- Verbal and written communication
- Project management abilities
- Employee supervision
- Scheduling and planning
- Inventory management
- Multitasking and organization
- Customer relations
- Employee engagement
- Money handling
- Cost control
- Conflict resolution
- Team collaboration
- Problem-solving
- Adaptability and flexibility
- Marketing tactics
- Team leadership
- Staff management
- Contract management
- Workload management
- Microsoft office expertise
- Budgeting and finance
- Customer relationship management (CRM)
- Reporting and documenting
References
Available upon request
Timeline
Multisite Assistant Manager
S&S Properties
07.2024 - Current
Multisite Community Manager
Vicinia Property Management
08.2023 - 08.2024
Leasing Consultant
Vicinia Property Management
01.2023 - 08.2023
Real Estate Sales Agent
Exit Realty Scenic Group
01.2020 - 01.2023
Real Estate Admin
Keller Williams
01.2019 - 01.2020
Real Estate Affiliate Broker License -
The CE Shop
Highschool Diploma -
Heritage High School
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