Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Bailey Wilson

Wauchula,FL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Home Health Caregiver

Helping Hands
Wauchula, FL
01.2023 - 03.2024
  • Assessed the physical condition of clients on an ongoing basis including reporting any changes in health status to supervisor.
  • Developed individualized care plans based on assessments of clients' needs and preferences.
  • Prepared meals according to prescribed dietary needs and monitored food intake of assigned patients.
  • Actively listened to concerns expressed by family members concerning their loved one's condition or treatment plan.
  • Observed safety precautions related to infection control practices in all areas where duties are performed.
  • Demonstrated compassion and respect for all clients while maintaining professional boundaries at all times.
  • Provided assistance to patients with activities of daily living, such as bathing, grooming and toileting.
  • Provided companionship services including reading aloud, playing games or engaging in conversation with clients.
  • Developed individualized care plans for each client based on their unique needs.
  • Provided respite care services for family members who need relief from caring for their ill relative.
  • Maintained a clean and safe environment for the client; changing bed linens, cleaning bathrooms, vacuuming carpets, washing dishes, laundry.
  • Administered medications as directed and documented medication administration in accordance with established policies and procedures.
  • Monitored patient vital signs and reported changes to physician or nurse.
  • Ensured compliance with HIPAA regulations regarding confidentiality of patient information.
  • Responded quickly and appropriately to emergency situations involving assigned patients.
  • Assisted with range-of-motion exercises designed to increase flexibility and strength of assigned patients.
  • Assisted clients with mobility issues by providing support for walking, transferring from bed to chair.
  • Promoted positive morale among patients by providing emotional support during difficult times.
  • Transported clients to medical appointments or other destinations when necessary.
  • Encouraged independence among patients by helping them learn self-care skills that can be used independently without assistance from others.

Childcare Teacher

First Baptist children's Academy
Wauchula, FL
09.2022 - 01.2023
  • Provided positive guidance to help children develop socially, emotionally, physically and cognitively.
  • Developed lesson plans based on the needs of each student while adhering to state curriculum standards.
  • Ensured compliance with safety regulations related to food handling, sanitation, fire prevention.
  • Assisted in planning, implementing and supervising age-appropriate activities for children ages 4 to 6.
  • Facilitated group activities that encouraged cooperation and positive interactions among children.
  • Guided children in developing essential life skills, such as independence and problem-solving.
  • Developed and implemented daily lesson plans that promote physical, mental, and social development.
  • Prepared educational materials and resources that support curriculum objectives.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Fostered open and effective communication with parents regarding their children's development and daily activities.
  • Met with parents and guardians to discuss students' progress and areas requiring improvement.
  • Engaged with children on individual basis to build positive, trusting relationships.
  • Removed hazards and developed appropriate boundaries and rules to create safe environment for children.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.

Booth Attendant

Lake Blackshear Resort & Golf Club
Cordele, GA
04.2022 - 08.2022
  • Greeted customers and answered questions about the business.
  • Assisted with merchandising activities such as stocking shelves and setting up displays.
  • Collaborated with other booth attendants to ensure smooth operations.
  • Offered assistance in locating requested items not found in the booth area.
  • Provided information to customers about products and services offered.
  • Maintained cleanliness of booth area throughout shift.
  • Managed daily cash transactions accurately and securely.
  • Provided accurate pricing information to customers at point of sale.
  • Helped customers select appropriate merchandise based on their needs.
  • Completed multiple duties by handling transactions, maintaining cleanliness, and displaying exceptional customer service.

Childcare Educator

Childcare Network
Albany, GA
05.2021 - 02.2022
  • Supported parents by providing information about their child's growth, nutrition requirements.
  • Provided guidance and support when required for special needs children enrolled in program.
  • Maintained a safe environment for all children under care by adhering to safety regulations.
  • Monitored individual children during play times and ensured that everyone was included in activities.
  • Facilitated group discussions among the kids regarding various topics such as sharing experiences.
  • Supervised playground activities ensuring adherence to safety rules and regulations are followed at all times.
  • Encouraged independence among the kids by allowing them to make decisions on their own within limits set by adults.
  • Developed lesson plans that were stimulating and engaging for the children.
  • Assisted in developing and implementing daily routines such as snack time, outdoor playtime, nap time.
  • Read stories aloud to the kids both individually and collectively during story time sessions.
  • Attended workshops and training sessions related to childcare education and best practices.
  • Observed child behavior to assess their needs and plan activities accordingly.
  • Ensured proper hygiene practices among the children including hand washing before meals.
  • Managed conflicts between different children while ensuring respect towards each other is maintained at all times.
  • Provided educational and developmental activities for children aged 2-5 years old in accordance with curriculum standards.
  • Established good relationships with parents and guardians through regular communication via phone or emails.
  • Promoted healthy lifestyle habits like exercising regularly, eating nutritious food amongst the kids.
  • Established direct lines of communication with parents, notifying of concerning behavior or health issues.
  • Built program plans for youth of varying ages to support growth and development.
  • Supported growth, development and integration of immigrant children and families.
  • Maintained state licensing and code details, performing routine assessments to verify compliance.
  • Resolved behavior issues and conflicts among participants, facilitating productive conversations and developing atmosphere of mutual respect.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Monitored children's play activities to identify additional learning opportunities or behavioral issues.
  • Met with parents and guardians to discuss students' progress and areas requiring improvement.

Call Center Representative

Teleperformance USA
Albany, GA
01.2020 - 12.2020
  • Maintained detailed records of customer interactions and transactions for future reference.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Analyzed data collected during each call in order to identify trends in customer feedback.
  • Identified opportunities to upsell additional products or services when appropriate.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Offered additional products or services to enhance customer experience.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained accurate records of customer interactions for future reference.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Counter Server

Maryland Fried Chicken
Albany, GA
11.2017 - 10.2020
  • Coached, mentored and trained team members in order to improve their job performance.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Managed team of 10-15 employees in fast-paced environment.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Kept up-to-date records for daily sales transactions.
  • Operated cash registers, credit card machines and other related equipment accurately.
  • Answered customer inquiries regarding menu items, prices, promotions and special offers.
  • Trained new employees on how to use cash registers, prepare orders and provide excellent customer service.
  • Greeted customers promptly and responded to questions.
  • Processed customer payments quickly and returned exact change and receipts.

Counter Server

Zaxby's Chicken Fingers & Buffalo Wings
Albany, GA
01.2016 - 02.2017
  • Maintained a clean, organized and stocked work station.
  • Prepared drinks according to recipes or special requests from customers.
  • Greeted customers and provided menu information.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

GED -

Albany Technical College
Albany, GA
08-2019

Skills

  • Product Knowledge
  • Organizational Skills
  • Sales expertise
  • Customer Service
  • Greeting customers
  • Multitasking
  • Accuracy and efficiency
  • Team Player
  • Excellent work ethic
  • Payment Collection
  • Sales transaction management
  • Customer-focused
  • POS System Operation
  • Resourceful
  • Effective Communication
  • Computer skills
  • Active listener
  • Outgoing personality
  • Problem- solving
  • Adaptability
  • Problem Resolution
  • Communication
  • Verbal Communication
  • Excellent Communication
  • Order Accuracy
  • First Aid/CPR
  • Attention to Detail
  • Microsoft Office

Certification

CPR And First aid

References

References available upon request.

Timeline

Home Health Caregiver

Helping Hands
01.2023 - 03.2024

Childcare Teacher

First Baptist children's Academy
09.2022 - 01.2023

Booth Attendant

Lake Blackshear Resort & Golf Club
04.2022 - 08.2022

Childcare Educator

Childcare Network
05.2021 - 02.2022

Call Center Representative

Teleperformance USA
01.2020 - 12.2020

Counter Server

Maryland Fried Chicken
11.2017 - 10.2020

Counter Server

Zaxby's Chicken Fingers & Buffalo Wings
01.2016 - 02.2017

GED -

Albany Technical College

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