Bailey Wood
Jefferson
Summary
Dynamic and resourceful professional with a strong background in customer service and office management at Testament Construction LLC. Proven ability to enhance workflow through effective document management and scheduling. Recognized for maintaining organized filing systems and fostering team collaboration, ensuring projects align with company standards and client expectations.
Professional with keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication. Proven ability to collaborate with team members and adapt to changing needs, with strong skills in recordkeeping and time management.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
I am a very Honest, reliable, hardworking, passionate and always on time woman. I learn quickly no matter what it is.
Overview
10
10
years of professional experience
Work History
Office Assistant
Testament Construction LLC
08.2024 - 01.2025
- Managed daily office operations, ensuring efficient workflow and adherence to company protocols.
- Coordinated project documentation and maintained organized filing systems for easy access and retrieval.
- Assisted in scheduling meetings, preparing agendas, and taking minutes to support team collaboration.
- Facilitated communication between departments, enhancing information flow and project alignment.
- Went to bid jobs for the company.
- Picked up sets of plans drawn up for the job once granted.
- Made Binders with every step that was made on that job. Descriptive details of what all was done and by who.
- Make sure every company we worked with was licensed and insured,
- Made copies of every Manufactured Warranty and Dealer Warranty for each customer.
- Final walk through and punch list to ensure every job was completed correctly and that the client is met with confidence in the performance of our work.
Shift Supervisor
CVS Pharmacy
03.2018 - 01.2020
- Supervised daily operations, ensuring adherence to store policies and procedures.
- Trained and mentored team members on customer service best practices.
- Coordinated inventory management, including stock replenishment and organization.
- Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- Oversaw loading and unloading of packages in backroom.
Meat Department Associate
Walmart
10.2015 - 02.2016
- Assisted in meat preparation and packaging, ensuring compliance with safety standards.
- Maintained cleanliness and organization of work area to promote efficiency.
- Operated slicing and cutting equipment with attention to detail and safety protocols.
- Collaborated with team members to replenish meat displays and optimize product presentation.
- Monitored product quality and freshness, removing any expired items from inventory.
- Kept up-to-date on industry trends and market fluctuations to better anticipate consumer demands and ensure stock availability.
- Used proper sanitation and food safety techniques to prevent food contamination and illness.
- Completed inventory counts, reordered stock, and removed expired items from supply.
Housekeeper
Signature Cleaning
06.2015 - 10.2015
- Maintained cleanliness and organization in assigned areas to enhance guest satisfaction.
- Utilized effective cleaning techniques and products for various surfaces and materials.
- Assisted in inventory management by tracking supplies and reporting shortages promptly.
- Collaborated with team members to optimize workflow and improve efficiency during peak times.
- Followed safety protocols to ensure a secure working environment while performing cleaning tasks.
- Adapted quickly to changing priorities and schedules, demonstrating flexibility in daily operations.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Washed and put away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Sorted, laundered and put away various laundry items.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Returned emptied garbage receptacles to proper locations.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Assistant Store Manager
Family Dollar
02.2015 - 06.2015
- Assisted in managing daily store operations to enhance customer experience.
- Supported inventory management by monitoring stock levels and replenishing merchandise.
- Trained new staff on company policies and operational procedures for efficiency.
- Addressed customer inquiries and resolved issues to maintain satisfaction levels.
- Collaborated with team members to achieve store goals and improve workflow processes.
- Conducted regular audits of displays and stock organization for compliance with standards.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Sales Associate
Walmart
08.2014 - 01.2015
- Assisted customers in locating products and provided knowledgeable recommendations.
- Maintained organized merchandise displays to enhance shopping experience.
- Collaborated with team members to ensure stock availability and product replenishment.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
Waskom High School
Waskom, TX05-2014
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Organizing and categorizing
- File organization
- Resourceful
- Prioritizing work
- Mail handling
- File maintenance
- Professional and mature
- Strong problem solver
- Scheduling
- Document management
- Front office management
- Filing and data archiving
- Mail sorting and distribution
- Valid Driver's license
- Bookkeeping
- Supply restocking
Timeline
Office Assistant
Testament Construction LLC
08.2024 - 01.2025
Shift Supervisor
CVS Pharmacy
03.2018 - 01.2020
Meat Department Associate
Walmart
10.2015 - 02.2016
Housekeeper
Signature Cleaning
06.2015 - 10.2015
Assistant Store Manager
Family Dollar
02.2015 - 06.2015
Sales Associate
Walmart
08.2014 - 01.2015
High School Diploma -
Waskom High School