Bailey A. Lensegrav
Cheyenne,WY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Branch Manager
COPD Respiratory Services, LLC
10.2023 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Completed daily deposits.
- Ensured the office was staffed with all needed positions daily, including on-call.
- Kept tabs on open orders needing to be dealt with in a timely manner.
- Answered billing questions or directed them to the financial officer.
- Communicated with other locations.
- Completed daily sales order in order to start billing.
Intake Specialist
COPD Respiratory Services, LLC
04.2023 - 10.2023
- Streamlined the intake process by collecting all need documentation from the patient and the doctors office.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Coordinated with hospice center to ensure timely delivery of items.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Submitted prior authorization requests to the insurance company.
- Scheduled patients to be set up on their needed therapy.
- Coordinated with inventory to make sure wee had the needed supplies to accept new patients.
- Communicated with the respiratory therapist and technicians to schedule patients to be set up.
Customer Service Representative
COPD Respiratory Services, LLC
10.2022 - 04.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Placed resupply orders for the patient.
- Took calls for supplies and had the supplies ready for the patient to pick up.
- Answered all phone calls in a professional and timely manner.
- Help patients understand the products they are using.
- Ensure all questions regarding retail items were answered.
- Sell retail items.
- Maintain a clean and welcoming lobby area.
Receptionist
Cheyenne Vision Clinic
04.2022 - 09.2022
- Answered phone calls in a timely and professional manner.
- Scheduled patients with their preferred provider.
- Ensure all patient concerns were communicated to the provider or support staff.
- Check in patients as they arrive.
- Obtain insurance verification prior to the patients appointment.
- Balance cash drawer.
- Instruct patients on how to insert and remove eye contacts.
- Gather requested supplies or contacts to patients.
- Check out patients and communicate their financial responsibility before they leave.
- Maintain patient confidentiality.
- Ensure the lobby and waiting area(s) were clean and inviting.
Patient Care Coordinator
Sturgis Smiles Family Dental
10.2021 - 04.2022
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Answered all patient phone calls and text messages in a timely and professional manner.
- Check patients in.
- Ensure hygienist and doctor schedules were filled.
- Pull patient charts for the day and place in the correct exam rooms.
- Notate any patient concerns before their appointment.
- Triage dental pain over the phone with the help of the doctor.
- Completed any errands for the office or the doctor.
- File patient charts at the end of the day.
- Maintain a clean and inviting lobby.
- Call and remind patients of their upcoming appointments.
- Help clean and sterilize exam rooms and dental instruments.
- Ensure patient's insurance is eligible.
Education
High School Diploma -
Sturgis Brown High School
Sturgis, SD05.2019
Skills
- Complaint Resolution
- Product Knowledge
- Call Management
- Appointment Scheduling
- Account Updating
- Scheduling
- Conflict Mediation
- Active Listening
- Customer Relations
- Delivery Scheduling
- Computer Proficiency
Growth
I am looking for a professional opportunity that I can grow in, as an individual as well as professionally. I am excited to take on new roles and challenges and I look forward to new opportunities.
Timeline
Branch Manager
COPD Respiratory Services, LLC
10.2023 - Current
Intake Specialist
COPD Respiratory Services, LLC
04.2023 - 10.2023
Customer Service Representative
COPD Respiratory Services, LLC
10.2022 - 04.2023
Receptionist
Cheyenne Vision Clinic
04.2022 - 09.2022
Patient Care Coordinator
Sturgis Smiles Family Dental
10.2021 - 04.2022
High School Diploma -
Sturgis Brown High School
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