Bailey Ann Bylewski
Elyria,OH
Summary
Dedicated customer service professional with a strong understanding of service delivery and a track record of successfully managing multiple tasks simultaneously. Committed to fostering and maintaining professional relationships to drive business results and enhance profitability. Adept at leveraging exceptional communication skills to provide outstanding customer experiences and ensure customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Traveling Horseshow Groomer
Equestrian Elite
07.2024 - 12.2024
- Care for 5-12 show horses by grooming, saddling, preparing animals for daily work-outs.
- Maintained horse stalls by cleaning, bedding, watering, and grooming horses daily.
- Traveled with organization during out of town show days.
- Managed the organizations set-up / break down during show weeks.
- Delivered continuous focus and attention to lodged animals, promoting high level of care and oversight.
- Promoted a comfortable atmosphere for pets by utilizing calming methods during grooming sessions.
- Maintained a clean and organized grooming environment, ensuring the safety and well-being of both pets and staff.
- Continuously sought out feedback, support, and expectations from employer to ensure quality results.
Barista
Dunkin' Donuts
01.2023 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Prepare products according to operational and quality standards and serve with enthusiasm in a clean fast paced environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Gladly served up to 30 + customers per day.
Tech Support
Market Source Target Tech
01.2021 - 03.2021
- Greet the guest and introduce yourself as the consultant in the department while balancing current task
- Ability to provide personalized tech solutions by answering customer questions, educating them on products, and assisting with purchase, set-up and troubleshooting issues in a friendly and timely manner.
- Ability to adapt communication style to build trusting relationships with guests and influence tech solutions.
- Ask open-ended questions to understand the guest needs and wants and share features and benefits with the guest
- Served as a liaison between customers and tech support teams when needed.
- Received customer appreciation awards 2x.
Cashier/Liquor Store Clerk
Giant Eagle
08.2020 - 12.2020
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Performed cash, card, and check transactions to complete customer purchases.
- Restocked and organized merchandise in front lanes.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Assisted customers with returns, refunds and resolving transaction issues.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Upsold 1 customer purchase per shift.
Activities Director
Boys&Girls Club of Lorain County
01.2019 - 07.2019
- Developed and organized lesson plans, multimedia visual aids, and other educational material
- Enforced safety and sanitation regulations with children
- Confer with other supervisors to coordinate operations between departments(stations)
- Communicated with children's parents or guardians about daily activities, behaviors and related issues
- Supported children's emotional and social development and identify signs of emotional and developmental problems in children and bring them to parents attention.
- Managed classrooms with approximately 5-8 children.
Team Member
Corelife Eatery
08.2018 - 01.2019
- Greeted customers professionally, prepared orders according to customers requests, and ensured accuracy.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to team success by completing jobs quickly and accurately.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
Bachelor of Arts - Undergraduate Studies
Lorain County Community College
Elyria, OH09-2026
Bachelor of Arts - Speech-Language Pathology
Kent State University
Kent, OH09-2026
High School Diploma -
Keystone High School
Lagrange, OH05.2019
Skills
- Friendly and outgoing
- Problem-solving
- Active listener
- Exceptional customer service
- Hospitality service expertise
- Up-selling
- Customer service
- Teamwork and collaboration
- Active listening
- Relationship building
Certification
CPR Certification
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Traveling Horseshow Groomer
Equestrian Elite
07.2024 - 12.2024
Barista
Dunkin' Donuts
01.2023 - Current
Tech Support
Market Source Target Tech
01.2021 - 03.2021
Cashier/Liquor Store Clerk
Giant Eagle
08.2020 - 12.2020
Activities Director
Boys&Girls Club of Lorain County
01.2019 - 07.2019
Team Member
Corelife Eatery
08.2018 - 01.2019
Bachelor of Arts - Undergraduate Studies
Lorain County Community College
Bachelor of Arts - Speech-Language Pathology
Kent State University
High School Diploma -
Keystone High School
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