Mary Mitchell
Leander,TX
Summary
I am an organized administrative professional experienced in providing exceptional customer service. A skilled multitasker with the ability to maintain composure in fast-pasted, high pressure environments. Expertise in scheduling, data entry, record keeping, and customer relations. Proven ability to maintain professionalism and a positive attitude when interacting with clients. Hardworking professional with experience in office operations, administrative support, and customer service. Highly organized and self-motivatived with excellent communication and interpersonal skills. Demonstrate ability to prioritize tasks and meet deadlines.
Overview
40
40
years of professional experience
Work History
CSR - Office Manager
Reliable Auto Insurance
Austin, TX
01.2014 - 01.2016
- Assisted in the development of customer service procedures and policies.
- Followed up with customers to ensure their satisfaction.
- Adhered to company's established protocols for handling confidential data.
- Generated reports on customer inquiries and complaints for management review.
- Responsible for hiring, terminating, and reviews of employees
- Responsible for compiling and maintaining Company Handbook Policies
- General office duties ie. answer calls, manage office equipment, distribution of mail
- Worked closely with TWC
- Clerical support to Owner
Executive/Personal Secretary
Apple Enterprises/Chevy Country
Austin, TX
01.1990 - 03.2002
- Monitored incoming correspondence.
- Maintained a professional appearance at all times while representing company interests.
- Prepared agendas and made arrangements for board meetings and other events.
- Entered data into internal databases in an accurate manner.
- Scheduled appointments with clients and vendors, as needed.
- Ensured compliance with company policies regarding security protocols.
- Coordinated communication between departments; distributed mail internally.
- Greeted visitors and conducted tours of the office when necessary.
- Organized travel plans, including transportation, accommodation and itineraries.
- Provided administrative support to executive team members as requested.
- Supported departmental needs as required.
- Answered phone calls and emails promptly, providing accurate information to callers.
Executive/Personal Secretary
Apple Enterprises/Apple Dodge
Austin, TX
06.1987 - 03.2002
- Monitored incoming correspondence.
- Maintained a professional appearance at all times while representing company interests.
- Prepared agendas and made arrangements for board meetings and other events.
- Scheduled appointments with clients and vendors, as needed.
- Coordinated communication between departments; distributed mail internally.
- Greeted visitors and conducted tours of the office when necessary.
- Organized travel plans, including transportation, accommodation and itineraries.
- Processed invoices and payments accurately and efficiently.
- Maintained filing systems for confidential documents and records.
- Supported departmental needs as required.
Receptionist, Finance Secretary
Apple Enterprises/Greenspoint Dodge
Houston, TX
03.1976 - 06.1987
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Scheduled appointments for clients, customers, and other visitors.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Assisted with special projects assigned by management when required.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Receptionist
Don Hewlett Chevrolet Buick
Georgetown, TX
08.2023 - Present
- Answer busy switchboard (400+ calls/day)
- Assist customers to proper departments
- Accept courier packages and deliver to proper departments
- Assist with license plate distribution to customers
- Assist Marketing Department with clerical duties
Education
High School Diploma -
North Shore High School
Houston, TX05-1974
Skills
- Multitasking
- Detail -oriented
- Professional phone etiquette
- Travel planning
- Events Coordinating/Planning
- Great customer service skills
- Data entry
- Time management
- Filing
- Clerical skills
- Answering busy phone systems
- Administration assistant skills
Timeline
Receptionist
Don Hewlett Chevrolet Buick
08.2023 - Present
CSR - Office Manager
Reliable Auto Insurance
01.2014 - 01.2016
Executive/Personal Secretary
Apple Enterprises/Chevy Country
01.1990 - 03.2002
Executive/Personal Secretary
Apple Enterprises/Apple Dodge
06.1987 - 03.2002
Receptionist, Finance Secretary
Apple Enterprises/Greenspoint Dodge
03.1976 - 06.1987
High School Diploma -
North Shore High School
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