Bailey Martin
Restaurant Hospitality professional
Madison,TN
Summary
My passion for culinary arts, craft beer and cocktails, and expertise in food safety have elevated the dining experience and overall standards at many local establishments. Being a proven leader in hospitality for over 15 years in the Nashville and surrounding areas, I’m eager to serve the locals, tourists, and transplants and contribute to what makes Nashville such a great experience.
Overview
10
10
years of professional experience
Work History
Server Shift Leader
Acme Feed and Seed
04.2023 - 07.2024
- Oversee operations of service team, delegate tasks, and train new staff.
- Enhance customer satisfaction by addressing concerns and providing efficient solutions.
- Explain menu items and suggest options for food allergy concerns.
- Consistently meet or exceeded sales goals through upselling techniques.
- Contribute ideas for improving server procedures during meetings with management.
Beverage Director
Lyncoya Cafe
09.2020 - 04.2023
- Analyzed craft cocktail consumption trends, enhanced customer satisfaction with unique and creative drink menus tailored to the season and demographic.
- Elevated brand recognition through targeted social media campaigns highlighting signature cocktails
- Implemented quarterly menu rotations to showcase seasonal ingredients, keeping offerings fresh and exciting for guests.
- Developed training materials that increased bartender proficiency in product knowledge and customer service skills.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program
- Other responsibilities include, foh scheduling, expediter, managing host stand during high volume, running day to day operations
Server Shift Lead / Bartender
Pucketts
07.2014 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables and large parties simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
Education
Fashion Design And Merchandising
Cosmetology
Skills
- Organization
- Complaint Handling
- Shift planning
- Personnel Training
- Assignment Delegation
- Guest service
- Food Safety
- Reliable and Responsible
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Server Shift Leader - Acme Feed and Seed
04.2023 - 07.2024
Beverage Director - Lyncoya Cafe
09.2020 - 04.2023
Server Shift Lead / Bartender - Pucketts
07.2014 - 03.2020
IADT - , Fashion Design And Merchandising
TSPA - , Cosmetology
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