Bailey Miller
El Cajon,CA
Summary
Experienced professional with a diverse background spanning management, hospitality, and customer service roles. Currently excelling as a SEAL First Mate and Tour Guide at Historic Tours of America, where I lead engaging narrated tours and ensure passenger safety and satisfaction. Prior to this, I served as an On-Site Manager at Gerardy Photography, orchestrating seamless event operations and fostering positive client relationships. Possessing strong leadership skills, I successfully managed staff and operations as a Shift Manager at Starbucks and Rubio's. Additionally, I have a proven track record as a Service Advisor in automotive settings, delivering top-notch customer support and streamlining service processes. Skilled in effective communication, strategic scheduling, and multitasking, I thrive in fast-paced environments while maintaining a focus on delivering exceptional service and achieving operational excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
SEAL First Mate and Tour Guide
Historic Tours of America
San Diego, California
03.2022 - Current
- Conduct narrated tours, providing historical insights and entertaining anecdotes about San Diego's landmarks and attractions
- Ensure passenger safety and satisfaction by assisting with boarding, disembarking, and addressing customer inquiries and concerns
- Collaborate with the crew to maintain the cleanliness and operational efficiency of the vessel
- Demonstrate strong teamwork skills by effectively communicating with crew members, coordinating tour logistics, and assisting in the smooth execution of daily operations.
On-Site Manager
Gerardy Photography
Escondido, California
06.2021 - 03.2022
- Orchestrated on-site operations for photography events, coordinating logistics, equipment setup, and client interactions
- Implemented proactive measures to address potential issues and concerns, enhancing overall event satisfaction
- Cultivated positive relationships with clients and team members, fostering a collaborative and enjoyable working environment.
Shift Manager
Starbucks
Escondido, California
01.2021 - 10.2021
- Oversaw daily operations and managed staff at Starbucks in Escondido, ensuring smooth workflow and exceptional customer service
- Implemented effective strategies to optimize productivity, enhance customer satisfaction, and achieve operational targets
- Provided leadership and guidance to team members, fostering a positive work environment and encouraging professional development
- Handled administrative tasks such as scheduling, inventory management, and financial reporting to uphold operational efficiency and compliance with company standards.
Manager
Rubio's
Carlsbad, California
10.2019 - 07.2021
- Oversaw daily operations and managed staff, ensuring smooth workflow and exceptional customer service
- Implemented effective strategies to optimize productivity, enhance customer satisfaction, and achieve revenue targets
- Provided leadership and guidance to team members, fostering a positive work environment and encouraging professional development
- Handled administrative tasks such as scheduling, inventory management, and financial reporting to uphold operational efficiency and compliance with company standards.
Service Advisor
Bob Baker Hyundai Service Department
Carlsbad, California
08.2018 - 11.2018
- Provided comprehensive support to customers, managing inquiries, and resolving issues with professionalism and efficiency
- Collaborated closely with technicians to ensure timely completion of service requests, contributing to high levels of customer satisfaction.
Service Advisor
Ford of Escondido Service Department
Escondido, California
02.2018 - 08.2018
- Exceeded customer service standards by effectively communicating service recommendations and addressing concerns
- Successfully completed an intensive service advisor training course, acquiring advanced skills in customer relations and problem-solving
- Streamlined administrative processes to enhance service department efficiency and improve the overall customer experience.
Bartender
Camelot Bar and Grill
Appleton, WI
01.2017 - 12.2017
- Provided exceptional service, prepared and served beverages, engaged with customers, and maintained cleanliness.
Service Advisor
Gustman Subaru Service Department
Appleton, WI
11.2016 - 11.2017
- Acted as the primary point of contact for customers, managing service appointments, and handling administrative duties
- Cultivated strong relationships with clients and technicians to facilitate smooth service delivery and consistently exceed customer expectations.
Service Representative
24 Hour Fitness
San Marcos, CA
08.2015 - 02.2016
- Provided exceptional customer service and support to gym members, assisting with inquiries, and resolving concerns
- Conducted facility tours and provided information about fitness programs and services.
Education
High School Diploma -
Mission Hills High School
San Marcos, CA06-2015
Skills
- Excellent customer service and interpersonal skills
- Strong organizational and multitasking abilities
- Effective communication and team collaboration across various departments
- Proficiency in administrative tasks, including strategic scheduling, record-keeping, and resource allocation
- Demonstrated ability to create and manage complex schedules while ensuring adequate coverage and adherence to deadlines
- Experience in developing and implementing scheduling strategies to streamline workflow and maximize productivity
- Adaptability and problem-solving in fast-paced environments
Languages
English
Native/ Bilingual
Spanish
Limited
American Sign Language
Limited
Certification
- Child and adult CPR certification
- AED certification
References
References available upon request.
Timeline
SEAL First Mate and Tour Guide
Historic Tours of America
03.2022 - Current
On-Site Manager
Gerardy Photography
06.2021 - 03.2022
Shift Manager
Starbucks
01.2021 - 10.2021
Manager
Rubio's
10.2019 - 07.2021
Service Advisor
Bob Baker Hyundai Service Department
08.2018 - 11.2018
Service Advisor
Ford of Escondido Service Department
02.2018 - 08.2018
Bartender
Camelot Bar and Grill
01.2017 - 12.2017
Service Advisor
Gustman Subaru Service Department
11.2016 - 11.2017
Service Representative
24 Hour Fitness
08.2015 - 02.2016
High School Diploma -
Mission Hills High School
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