Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Bailey (Sofie) Ramirez

Kodiak

Summary

Motivated and adaptable professional with over five years of experience in fast-paced, customer-focused environments. Skilled in leadership, team collaboration, training and development, operational management, and delivering high-quality service. Proven ability to thrive under pressure, manage multiple priorities, and maintain strong attention to detail. Known for building positive relationships with customers and coworkers, resolving challenges efficiently, and upholding company standards with professionalism and care. Committed to continuous growth, learning, and contributing to team and company success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
11.2020 - 04.2025
  • Prepared and crafted high-quality handcrafted beverages to exact Starbucks standards across all categories; hot bar, cold bar, brewing, and café; maintaining consistency, speed, and customization under pressure.
  • Promoted to Shift Supervisor after demonstrating operational leadership, strong partner support, and a commitment to Starbucks’ mission and values. Managed full store operations independently, including opening/closing procedures, cash handling, safe counts, deposit preparation, and partner deployment.
  • Led the floor during peak periods, prioritizing customer experience and efficiency. Anticipated business flow to proactively position partners, manage bar and café operations, and minimize customer wait times, consistently hitting or exceeding peak labor goals.
  • Supported and empowered partners during high-stress periods, offering hands-on assistance on bar, warming, café, and drive-thru, while coaching on service standards, beverage quality, and teamwork expectations in real time.
  • Earned Coffee Master Certification, completing in-depth study of Starbucks' full coffee curriculum, including coffee growing regions, agricultural practices, roasting profiles, brewing techniques, flavor profiles, and pairings. Maintained and grew coffee knowledge over five years, leading regular partner coffee tastings, comparative cuppings, and customer education experiences.
  • Earned a Barista Trainer certification, personally onboarding new hires with a focus on Starbucks’ training pathways. Developed customized training plans to accommodate diverse learning styles and ensure new partners achieved operational readiness and confidence.
  • Resolved partner and customer concerns promptly and tactfully, upholding Starbucks' Third Place standards of safety, comfort, and belonging. Frequently de-escalated difficult situations with professionalism and empathy.
  • Managed inventory support, including daily product pulls, waste reduction initiatives, weekly ordering, and assisting with monthly store audits, ensuring back-of-house operations aligned with labor and sales forecasts.
  • Mentored baristas and developing shift supervisors, offering coaching on leadership skills, time management, deployment, and the Starbucks Experience. Helped build a culture of growth, accountability, and recognition within the store.
  • Upheld and enforced all health, food safety, and quality standards, performing regular cleaning rotations, assisting with deep cleans, and ensuring compliance with local and corporate standards at all times.
  • Adapted and excelled during company transitions, such as the Starbucks Siren System POS changeover, new beverage launches, LTO promotions, and pandemic-related safety protocols, helping drive operational consistency during times of change.

Team Member

Chick-fil-A
02.2019 - 11.2020
  • Delivered exceptional customer service with a focus on creating a warm, welcoming, and efficient guest experience in a high-volume, fast-paced environment.
  • Operated POS (Point of Sale) systems, accurately processed customer orders, handled cash and card transactions, and ensured quick, friendly service while maintaining high attention to detail.
  • Managed dining room operations, including table touchpoints, restocking supplies, and ensuring cleanliness and guest satisfaction throughout each shift.
  • Assisted with Mobile Order and Curbside Fulfillment, preparing and delivering accurate orders efficiently while maintaining Chick-fil-A’s high hospitality standards.
  • Collaborated closely with other Front of House and Back of House team members to ensure smooth handoffs between kitchen and guest service operations, especially during peak rush periods.
  • Handled customer concerns and special requests promptly and professionally, resolving issues on the spot or escalating when necessary to ensure a positive experience.
  • Upheld and exemplified Chick-fil-A’s Core Values of honor, dignity, and respect in every guest interaction, helping the location maintain strong community reputation and customer loyalty.
  • Trained on safety, sanitation, and food handling protocols, ensuring compliance with health regulations and maintaining a clean and organized workspace.
  • Adapted quickly to new promotions, menu changes, and operational adjustments, providing consistent service during seasonal menu launches and high-traffic events.

Education

Bachelor of Arts - Criminal Justice

Arizona State University
Tempe, AZ
05-2027

High School Diploma -

Callisburg High School
Callisburg, TX
05-2023

Skills

  • Customer Service Excellence
  • Leadership and Team Supervision
  • Barista Expertise and Beverage Crafting
  • Coffee Knowledge (Coffee Master Certified, Brewing Methods, Tastings)
  • Partner/Employee Training and Development
  • Shift Leadership and Floor Deployment
  • High-Volume Order Management and Peak Rush Execution
  • Conflict Resolution and Customer Complaint Handling
  • Cash Handling and Point-of-Sale (POS) Operations
  • Mobile Order Fulfillment and Curbside Service
  • Inventory Management and Stock Rotation
  • Health, Food Safety, and Sanitation Compliance
  • Time Management and Prioritization
  • Team Collaboration and Partner Support
  • Problem-Solving in High-Pressure Situations
  • Operational Adaptability (New protocols, product launches, etc)
  • Store Opening, Closing, and Cash-Out Procedures
  • Hospitality and Guest Relationship Building

Certification

  • Certified Barista Trainer, Starbucks Coffee Company
  • Certified Coffee Master, Starbucks Coffee Company
  • Food Safety Training

Timeline

Shift Supervisor

Starbucks
11.2020 - 04.2025

Team Member

Chick-fil-A
02.2019 - 11.2020

Bachelor of Arts - Criminal Justice

Arizona State University

High School Diploma -

Callisburg High School

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Bailey (Sofie) Ramirez