Hi, I’m
Bailie Franklin
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements.
Overview
8
years of professional experience
Work History
ULTA BEAUTY
Sales Manager
09.2024 - Current
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented loss prevention measures to minimize shrinkage and protect store assets.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
- Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
STARBUCKS
Assistant Store Manager
11.2021 - 09.2024
Job overview
- Started as a barista in September 2019, then was promoted to a keyholder, to a supervisor then to a manager in training before my current position
- Maintain inventory accuracy by keeping track of on-hand inventory and placing orders accordingly
- Assist Store Manager in overseeing daily operations
- Manage a team of 12-20 employees
- Maintain labor costs by keeping track of projected sales, training hours and efficient deployment
- Conduct orientation for new associates
- Implement training plans for associates
- Evaluate and train associates elevating into barista trainer and/or supervisor roles
- Lead weekly meetings with supervisors to discuss action plans
- Delegate daily tasks to team members to ensure efficient use of associates on shift
- Raising the store's overall customer experience score
- (Increased 25 points since being in my position, a record for this location) The store operations scores improved as well, by 18 points and counting
- Coach associates on the value of customer connection
- Prepare and serve food items, coffee, espresso beverages, and blended coffee and teas
- Create and implement a 30-60-90 plan for improving customer experience scores
- Attend weekly management meetings to discuss sales trends, labor costs, supply costs, leadership goals, etc
- Use excel spreadsheet to calculate and disperse weekly cash tips
- Maintain the store's cleanliness, and adhering to health and safety codes
- Engage with guests and address their concerns and/or needs
- Occasionally lead coffee tastings
- Stay well informed on Starbucks seasonal drinks, new launches, sales trends, nearby events, associates progress and any other valuable information that impacts the store.
ULTA BEAUTY
Beauty Advisor
11.2020 - 08.2021
Job overview
- Assisted guests with selecting the right beauty products for their desired needs
- Signed guests up for rewards program and Ulta credit cards
- Receive product shipments, then sort and put in their respective areas around the store
- Utilized instructions and tools to complete weekly planograms
- Ensured guests received excellent customer service every time they entered the store.
HER CAMPUS- CAU
Editorial Writer
10.2019 - 03.2020
Job overview
- Met weekly deadlines to submit an article on the topic of my choice, with a minimum of 300 words, containing visuals
- Utilized social media to gain readers for the website.
- Developed captivating headlines that effectively captured readers'' attention and increased article clicks.
- Applied strong analytical skills to identify relevant topics, trends, and stories for target audiences.
- Adapted writing style to suit multiple formats including news articles, op-eds, features, reviews, blogs, or social media posts.
PANERA BREAD
Cashier/Barista
08.2016 - 08.2018
Job overview
- Accepted 100+ orders via phone or register per day
- Handled preparing drinks and baked goods
- Maintained the cleanliness of the dining area for guests
- Upheld Panera's standards for customer service.
Education
CLARK ATLANTA UNIVERSITYAtlanta, GA
Bachelor of Arts from Mass Media
06-2022
Skills
- Microsoft Office Certified
- Resolution-oriented
- Time Management
- Management
- Leadership
- Decision-Making
- Critical Thinking
- Social Media
- Customer Service
- Problem Solving
- Adaptable
- Organization
- Teamwork
- Trainer
- Innovative
- Relationship Building
- Product Knowledge
- Motivational Skills
- Sales Tracking
- Staff Management
- Verbal and written communication
- Content Production
- Blogging
- Marketing Communications
- Social media knowledge
Educational accomplishments
- Dean's List
- CAU mental health ambassador
- Disney Plus intern for a day
- Erase the Cake student ambassador
- EffecTV Cohort
- HER Campus editorial writer
- Flower's Communications production assistant
Hobbies and Interests
- Social media marketing
- Digital marketing
- Content Creation
- Creative and editorial writing
- Graphic design
- Cosmetics/skincare
Intern experience
- CROWN GLOBAL INVESTMENTS, Digital Marketing Intern, Atlanta, GA, 07/2022, 11/2022, Collaborated with the marketing team to access the company's marketing needs.Contributed to creating multiple websites for the company's different endeavors.Set up social media pages for the company's gift shops.
- BUMBLE, Campus Content Manager, Atlanta, GA, 02/2022, 05/2022, Magnified Bumble through social media presence to create unique conversations about the brand via our key marketing outlets.Connected with student leaders, trendsetters, and influencers on campus to drive awareness for Bumble.Build awareness around key programming and events to drive participation and attendance.
- NOW AND LATER, Student Ambassador, Atlanta, GA, 09/2021, 11/2021, Prepared and presented a creative brief to Now and Later executives.Utilized Canva to create presentations.Collaborated with fellow student ambassadors to brainstorm content for the Now and Later social media pages.Connected with fellow student ambassadors to direct, produce, film and edit visual content.
Timeline
Sales Manager
ULTA BEAUTY
09.2024 - Current
Assistant Store Manager
STARBUCKS
11.2021 - 09.2024
Beauty Advisor
ULTA BEAUTY
11.2020 - 08.2021
Editorial Writer
HER CAMPUS- CAU
10.2019 - 03.2020
Cashier/Barista
PANERA BREAD
08.2016 - 08.2018
CLARK ATLANTA UNIVERSITY
Bachelor of Arts from Mass Media
Similar Profiles
NIA QUINONES-MCLEISHNIA QUINONES-MCLEISH
Experience Manager at Ulta Beauty, Inc.Experience Manager at Ulta Beauty, Inc.
Sara ScipioneSara Scipione
Prestige Beauty Advisor at Ulta BeautyPrestige Beauty Advisor at Ulta Beauty
LaKeyia DeanLaKeyia Dean
Beauty Advisor at Ulta Beauty Inc.Beauty Advisor at Ulta Beauty Inc.
Candice ValentineCandice Valentine
General Manager + District Experience Lead at Ulta BeautyGeneral Manager + District Experience Lead at Ulta Beauty
Mackenzi ShanahanMackenzi Shanahan
Sales Manager at Walmart SupercenterSales Manager at Walmart Supercenter