Call Center Representative
Cicero
01.2015 - 2016
- Assisted customers by addressing inquiries and providing product information.
- Utilized company software to log calls and track resolutions efficiently.
- Collaborated with team members to enhance service delivery standards.
- Maintained accurate records of customer interactions and transactions.
- Contributed to maintaining high customer satisfaction through effective communication skills.
- Resolved issues promptly, ensuring a positive experience for all callers.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.