Summary
Overview
Work History
Education
Skills
Timeline
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Bailie Sutter

Toledo,OH

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

9
9
years of professional experience

Work History

Bartender

Hooters
07.2020 - Current
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • I efficiently manage to serve the appropriate cocktails to guest as well as taking their food orders.
  • I multi task in creating a fun and up-beat environment, while mixing up drinks for my customers as well as the other customers the servers have in the restaurant.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Served high customer volumes during special events, nights, and weekends.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Sales Associate

Buckle
04.2021 - 07.2021
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.

Hostess

Blue Ribbon Diner
05.2015 - 06.2018
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Developed rapport with regular patrons, fostering a sense of community within the establishment.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.

Education

Medical Coding

Owens Community College
Perrysburg, OH
12.2024

Skills

  • Menu Memorization
  • Beverage Preparation
  • Payment Processing
  • Suggestive Selling
  • Complex Problem-Solving
  • Engaging Personality
  • Handling Difficult Customers
  • Hospitality Service Expertise
  • Sales Expertise
  • Outgoing Personality
  • Customer Service
  • Highly Reliable

Timeline

Sales Associate

Buckle
04.2021 - 07.2021

Bartender

Hooters
07.2020 - Current

Hostess

Blue Ribbon Diner
05.2015 - 06.2018

Medical Coding

Owens Community College

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Bailie Sutter