Summary
Overview
Work History
Education
References
Timeline
Generic

Bailin Lopez

San Diego,CA

Summary

Experienced Front of House Attendant with comprehensive background in hospitality and customer service. Strengths include effective communication, problem-solving skills and ability to work efficiently under pressure. In previous roles, improved customer satisfaction levels by creating welcoming environments and handling guest inquiries professionally.

Overview

2
2
years of professional experience

Work History

Front of House GSA

Rubios
San Diego, California
05.2024 - 09.2024
  • Maintained cleanliness of the restaurant, including tables, chairs, and floors.
  • Ensured customer satisfaction by providing prompt service and quality food items.
  • Handled cashiering duties such as taking orders and processing payments.
  • Assisted with menu item selection by providing knowledgeable recommendations to customers.
  • Organized take-out orders for customers in an efficient manner.
  • Checked identification for alcohol purchases according to state law regulations.
  • Provided excellent customer service through friendly interactions with guests.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Responded promptly to customer inquiries regarding menus or services offered.
  • Performed opening and closing tasks such as cleaning duties, stocking supplies.
  • Demonstrated upselling techniques when appropriate to increase sales volume.
  • Collaborated with kitchen staff to ensure timely delivery of meals to customers.
  • Resolved customer complaints in a professional manner while adhering to company policies.
  • Verified accuracy of orders before delivering them to customers' tables.
  • Supported other team members during peak business hours or special events.

Busser

Cheesecake Factory Inc
Escondido, CA
02.2023 - 06.2024
  • Greeted customers and answered questions about menu items.
  • Provided quick and efficient clearing of tables between courses.
  • Bussed and reset tables in an orderly fashion.
  • Assisted servers with stocking supplies, setting up for service and cleaning duties.
  • Maintained cleanliness of restaurant dining area throughout shift.
  • Replenished napkins, condiments, silverware and glassware as needed.
  • Followed all safety regulations while carrying heavy trays or dishes to the kitchen.
  • Delivered food orders to tables in a timely manner according to company standards.
  • Ensured that each table was properly set before seating guests.
  • Swept floors, washed walls and windowsills, emptied trash receptacles and cleaned restrooms when needed.
  • Organized storage areas for clean dishes and stocked linens.
  • Communicated with kitchen staff regarding any special requests from customers.
  • Took initiative to help others whenever necessary.

Server

Casa De Las Campanas
San Diego, CA
01.2024 - 04.2024
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Stayed informed about daily specials, new menu items, promotions.
  • Provided exceptional service to high volume of daily customers.

Education

High School Diploma -

Del Norte High School
San Diego, CA
06-2023

References

References available upon request.

Timeline

Front of House GSA

Rubios
05.2024 - 09.2024

Server

Casa De Las Campanas
01.2024 - 04.2024

Busser

Cheesecake Factory Inc
02.2023 - 06.2024

High School Diploma -

Del Norte High School

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Bailin Lopez