Summary
Overview
Work History
Education
Skills
Timeline
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Baillie Nickel

Fort Worth,TX

Summary

Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated employee with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.

Overview

10
10
years of professional experience

Work History

Assistant Coach

Texas Pistols Volleyball
07.2020 - 05.2021
  • Developed and implemented training drills to improve team cohesiveness and performance.
  • Promoted good sportsmanship with competing teams on- and off-field.
  • Advised head coach on discipline, performance, and other decision-making areas.
  • Maintained equipment, facilities and inventory to avoid accidents, mishaps and damage.
  • Built positive and productive relationships with parents of student athletes.
  • Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
  • Promoted stretching, mobility work and proper form to help athletes safely build strength.

Sales Coordinator/Office Manager

Rush Truck Center Peterbilt
Fort Worth, Texas
08.2018 - 01.2020
  • Maintained inventory by checking stock to determine inventory levels, ordering products, expediting orders and verifying receipts.
  • Utilized CRM to maintain detailed files of company personnel and client accounts.
  • Developed office policies by implementing standards and procedures to guide efficient, effective operation of office.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.

Head Coach

Eagle Mountain Volleyball
Keller, Texas
11.2013 - 07.2019
  • Increased overall team proficiency by using educational drills and activities.
  • Prepared athletes for special competitions and tournaments.
  • Mentored beginner players to foster sense of healthy competition and confidence prior to focusing on skill-building.
  • Developed team strategy based on knowledge of fundamentals, team member skills and competition statistics.

Guest Relations Officer

Residence Inn By Marriot
11.2010 - 12.2012
  • Streamlined check-in process to decrease wait times and increase customer satisfaction.
  • Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Assisted guests with check-ins, account inquiries and any additional services needed.

Education

Associates Degree - Business

Tarrant County College - Basics - Western Governors University, Western Governors University

Skills

  • Excel
  • Customer service
  • Microsoft office
  • Accounting
  • Typing
  • Problem Anticipation and Resolution
  • Athlete Training and Motivation
  • Performance Optimization
  • Competition Preparation
  • Travel Arrangement Coordination
  • Performance Monitoring and Optimization

Timeline

Assistant Coach

Texas Pistols Volleyball
07.2020 - 05.2021

Sales Coordinator/Office Manager

Rush Truck Center Peterbilt
08.2018 - 01.2020

Head Coach

Eagle Mountain Volleyball
11.2013 - 07.2019

Guest Relations Officer

Residence Inn By Marriot
11.2010 - 12.2012

Associates Degree - Business

Tarrant County College - Basics - Western Governors University, Western Governors University

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Baillie Nickel