Hi, I’m
Baillie Pretzer
Summerville,SC
Summary
Focused Library Information Science Professional effective at prioritizing tasks, maintaining collections and locating hard-to-find materials. High-level organizational and communication skills.
Overview
9
years of professional experience
5
years of post-secondary education
Work History
Berkeley County Library System, Summerville and Daniel Island, SC
Administrative Support Assistant
2023.01 - Current (1 year & 8 months)
Job overview
- Assisted 50+ patrons per day, providing solutions to various needs.
- Created programs and activities to promote library usage and literacy.
- Communicated with other local and regional branches to locate materials for inter-library loans.
- Repaired books to alleviate need to order new books and keep library costs down.
- Mitigated librarian workload by independently managing basic patron requests and locating materials.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Maintained library databases to support accuracy and availability in circulation systems.
PROTECCT-GLAM With Dr. Benoit
Graduate Student Research Assistant
2022.08 - 2022.12 (4 months)
Job overview
- Assisted in project's mission to develop a national categorical climate change risk assessment scale for Galleries, Libraries, Archives, and Museums (GLAMs)
- Cleaned up geographical data of developing database of all U.S. GLAM institutions.
- Cross-checked data accuracy across affiliated institutional websites and Google Maps.
- Gained substantial knowledge in data entry, analysis and reporting.
Mary Washington House With Washington Heritage Museums, Fredericksburg, VA
Museum Volunteer
2022.07 - 2022.10 (3 months)
Job overview
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Built personal relationships with guests to promote positive experiences.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Performed fall and spring cleanup to clear brush and debris from landscaped areas.
- Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
National Museum of the U.S. Army, Fort Belvoir, VA
Part Time Museum Education Specialist
2022.07 - 2022.10 (3 months)
Job overview
- Taught American Army history based on information compiled from textbooks, professional literature, and other educational materials.
- Liaised between faculty, staff and administrators to coordinate educational program delivery.
- Transcribed audio from previous recorded special author events, programs, and presentations, accurately recording unique vocabulary and turns of phrase.
- Led multiple groups of 15+ students in exercises, activities, and educational instruction.
- Organized museum entryways and walkways to maintain inviting and educational atmospheres.
Huntsville Public Library, Huntsville, TX
Children's Coordinator
2020.11 - 2022.02 (1 year & 3 months)
Job overview
- Promoted library services, programs, and resources for children and families through public relations initiatives and community outreach.
- Created and implemented engaging and educational programs for all age groups 3+ times per week.
- Employed can-do attitude, taking on tasks required to support team and get things done.
- Anticipated, planned, and coordinated logistics across projects and facilities.
- Maintained open attitude to exploring new ideas and eagerness to take on tough problems.
- Offered reference service and book recommendations for parents, teachers, and young students to improve children's access to high-quality learning materials.
- Maintained records for program attendance and material usage to continuously improve library offerings.
- Supported parents and taught children ages 0 through 17 to care for shared materials, select age-appropriate resources and demonstrate proper behavior in public library.
Barnes & Noble, College Station, TX
Part Time Bookseller
2020.08 - 2020.12 (4 months)
Job overview
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Exceeded special targets on daily basis by 200% for membership card applications, special donations and specific product promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
Encompass Health Inpatient Rehab Hospital, Bryan, TX
Part Time Receptionist
2020.01 - 2020.08 (7 months)
Job overview
- Adapted to rapid policy changes and government mandates of chaotic and fluid environment in healthcare caused by COVID19.
- Completed clerical duties and tasks for clinic administration.
- Managed multi-line phone system and pleasantly greeted patients.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Conducted patient exit interviews, recording and documenting relevant information.
The Kyle House, Bryan, TX
Business Operations Assistant
2019.08 - 2020.02 (6 months)
Job overview
- Assisted operations manager with planning of routine operations and special projects.
- Local awareness increased by 60% by recognizing areas of opportunity with community engagement.
- Stayed up-to-date on menu changes to help customers make food choices.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Arranged and analyzed historical information to evaluate significance and organize representations while highlighting findings.
New Vision Coffee Europe, LLC.
Team Lead
2017.11 - 2019.08 (1 year & 9 months)
Job overview
- Supported government and military operations by promptly serving 4,000+ base personnel.
- Worked different stations to provide optimal coverage and meet production goals.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Contacted and communicated with business vendors and used various communication channels and dual languages when requested.
Zajac Family
Au Pair
2016.09 - 2017.11 (1 year & 2 months)
Job overview
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Improved child's bilingual abilities in English by 30% through immersive conversation and activities.
- Applied positive behavior management techniques that enhanced social interactions and emotional development.
- Transported child safely to school, activities and appointments on time.
- Communicated with child at age-appropriate levels to encourage understanding and foster relationships.
Swarovski, The Woodlands, TX
Sales Associate Specialist
2016.02 - 2016.07 (5 months)
Job overview
- Promptly greeted customers and assisted with product questions, selections, and purchases.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Louisiana State University And A&M College , Baton Rouge
Master's of Library And Information Science
2022.09 - Current (2 years)
University Overview
- Anna C. Burns Library and Information Science Fellowship Scholarship Recipient
- Archives & Records Management
University of Massachusetts Lowell
Bachelor of Liberal Arts
2017.09 - 2020.05 (2 years & 8 months)
University Overview
- Study Abroad: Germany, German
- English Literature & History
Lonestar Montgomery College System
Associate of Arts
05.2017
University Overview
- Dean's List 2017
- Study Abroad: Germany, German
Skills
- Digital Literacy
- Data Management
- Program Planning
- Promotional Material Design
- Readers' Advisory
- Outreach Initiatives
- User Experience
- Community Engagement
- Information Management
- Conflict Management
- Research Analysis
- People Management
Timeline
Administrative Support Assistant
Berkeley County Library System
2023.01 - Current (1 year & 8 months)
Louisiana State University And A&M College
Master's of Library And Information Science
2022.09 - Current (2 years)
Graduate Student Research Assistant
PROTECCT-GLAM With Dr. Benoit
2022.08 - 2022.12 (4 months)
Part Time Museum Education Specialist
National Museum of the U.S. Army
2022.07 - 2022.10 (3 months)
Museum Volunteer
Mary Washington House With Washington Heritage Museums
2022.07 - 2022.10 (3 months)
Children's Coordinator
Huntsville Public Library
2020.11 - 2022.02 (1 year & 3 months)
Part Time Bookseller
Barnes & Noble
2020.08 - 2020.12 (4 months)
Part Time Receptionist
Encompass Health Inpatient Rehab Hospital
2020.01 - 2020.08 (7 months)
Business Operations Assistant
The Kyle House
2019.08 - 2020.02 (6 months)
Team Lead
New Vision Coffee Europe, LLC.
2017.11 - 2019.08 (1 year & 9 months)
University of Massachusetts Lowell
Bachelor of Liberal Arts
2017.09 - 2020.05 (2 years & 8 months)
Au Pair
Zajac Family
2016.09 - 2017.11 (1 year & 2 months)
Sales Associate Specialist
Swarovski
2016.02 - 2016.07 (5 months)
Lonestar Montgomery College System
Associate of Arts
Availability
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