Baily Douglas
Pensacola,FL
Summary
Detail-oriented and knowledgeable chiropractic assistant skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with medical experience and an attentive nature dedicated to optimal patient care. Strong communication abilities.
Overview
5
5
years of professional experience
Work History
Chriopractic Assistant
Modern Chiropractic
10.2022 - Current
- Answered telephone calls to offer office information, and answer questions.
- Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Customer Service Representative
Meraki Solar
04.2021 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Educated customers on company systems, form completion, and access to services.
Team Leader
Whataburger
04.2020 - 04.2021
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Assistant Teacher
Good Shepherd Daycare
08.2019 - 03.2020
- Implemented differentiated instruction techniques to address diverse learning needs of the students in the class.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Supervised recess, lunch and daily student intake and dismissal.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Increased student engagement by incorporating hands-on activities and group projects into the curriculum.
Education
Associate of Science - Medical Coding
Pensacola State College
Pensacola, FL12.2025
High School Diploma -
Lighthouse Christian Academy
05.2017
Skills
- Data Entry Efficiency
- Patient support
- Insurance Verification
- First Aid and CPR Certification
- Clear Communication
- Customer satisfaction measurement
- Problem-solving abilities
- Customer Account Management
Timeline
Chriopractic Assistant
Modern Chiropractic
10.2022 - Current
Customer Service Representative
Meraki Solar
04.2021 - 09.2022
Team Leader
Whataburger
04.2020 - 04.2021
Assistant Teacher
Good Shepherd Daycare
08.2019 - 03.2020
Associate of Science - Medical Coding
Pensacola State College
High School Diploma -
Lighthouse Christian Academy
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