Baily Dudek
McAlester,OK
Summary
Accomplished Team Manager/Trainer Assistant at OmniCare365, adept in fostering high-performing teams through effective training delivery and performance coaching. Leveraged client-centric approach to boost employee satisfaction and client happiness, achieving significant improvements in team productivity and customer engagement. Excelled in staff supervision and learning management systems, ensuring operational excellence and a positive work environment.
Experienced and reliable with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
Overview
6
6
years of professional experience
Work History
Team Manager/Trainer Assistant
OmniCare365
11.2021 - Current
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
- Reduced turnover rates by implementing a comprehensive feedback and support system for team members.
- Coached junior team members, improving their skills and confidence in their roles.
- Increased client satisfaction with timely project delivery and consistent updates.
- Supported human resource functions like recruitment, onboarding, training coordination, payroll processing assistance.
- Responded to HR staff and employees regarding payroll matters.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Trained and mentored [40] new personnel hired to fulfill various roles.
Front Desk Supervisor
Holiday Inn Express Hotel Suites
06.2019 - 11.2021
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Collected room deposits, fees, and payments.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Supported payroll processing, ensuring accurate and timely salary distribution.
Education
Bachelor of Science - Cyber Security
Southern New Hampshire University
Hooksett, NH06-2027
Skills
- Client-Centric Approach
- Effective Training Delivery
- Customer Engagement
- Staff Scheduling
- Problem-solving skills
- Learning management systems
- Customer service management
- Performance coaching
- Data entry efficiency
- Staff supervision
- Employee orientation
Timeline
Team Manager/Trainer Assistant
OmniCare365
11.2021 - Current
Front Desk Supervisor
Holiday Inn Express Hotel Suites
06.2019 - 11.2021
Bachelor of Science - Cyber Security
Southern New Hampshire University
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