Baine Essman
Columbus,OH
Summary
Dynamic professional with a proven track record at The Ohio State University, adept in customer service and problem-solving. Excelled in roles requiring the coordination of logistics and team supervision, enhancing operational efficiency and guest satisfaction. Skilled in Microsoft Office and training, consistently exceeding performance metrics by effectively multitasking and fostering team growth.
Overview
5
5
years of professional experience
Work History
Front Desk Officer, University Square South
The Ohio State University
01.2024 - Current
- Consistently maintained a clean and well-organized front desk area, creating an inviting atmosphere for guests upon arrival.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
- Handled phone calls effectively, routing them to relevant departments or taking messages as needed.
- Adhered to strict confidentiality guidelines regarding guest information, safeguarding personal data in compliance with industry standards.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Trained new front desk staff members on company policies and procedures, improving overall efficiency within the department.
- Exceeded performance metrics consistently by multitasking effectively under pressure during high-traffic periods.
Incident Command Manager, Homeland Response Force
Ohio Army National Guard
02.2023 - Current
- Coordinated logistics support for complex missions involving multiple assets, optimizing resource allocation and minimizing mission delays or disruptions.
- Contributing to successful disaster relief efforts and minimization of damage and casualties.
- Assisted in the development of comprehensive training programs, leading to increased proficiency amongst response force members.
Automated Logistical Specialist (92A)
Ohio Army National Guard
07.2019 - Current
- Prepared detailed reports on logistical activities for leadership review, highlighting areas requiring improvement or additional resources.
- Supervised maintenance schedules for vehicles and equipment within the unit''s fleet, ensuring optimal functionality throughout deployment periods.
- Participated in continuous improvement initiatives by identifying opportunities for increased efficiency and effectiveness within the logistical operations.
- Analyzed data trends to forecast supply needs accurately, minimizing shortages and excess stock levels.
After School/Pre-K Teacher
Northwest Christian Childcare Center
05.2022 - 01.2024
- Observed and monitored children's play activities to promote healthy, safe environment.
- Organized and supervised games and plan recreational activities to promote physical, mental and social development in children.
- Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
- Prepared after-school enrichment activities for children to encourage student participation.
- Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
- Participated in professional development opportunities, staying up-to-date on best practices in education and refining teaching skills.
- Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
Inventory Manager
Staples
06.2021 - 08.2021
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
Education
Early Childhood Education -
Ohio Professional Registry
Columbus, OHAssociate Of Arts And Sciences - Machine Learning Engineering
The Ohio State University
Columbus, OHAutomated Logistics - Logistics
Army Logistics University
Fort Lee, VA05.2020
High School Diploma - High School
Thomas Worthington High School
Worthington, OH05.2016
Skills
- Microsoft Office
- Scheduling appointments
- Tactfulness
- System updates
- Bookkeeping
- Registration
- Report Preparation
- Customer Service
- Problem-Solving
- Problem-solving skills
- Time Management
- Reception expertise
- Check-in and Check-out Procedures
- Customer service expertise
- Training and mentoring
- Team building and supervision
- Safety and security procedures
- Employee Training
Timeline
Front Desk Officer, University Square South
The Ohio State University
01.2024 - Current
Incident Command Manager, Homeland Response Force
Ohio Army National Guard
02.2023 - Current
After School/Pre-K Teacher
Northwest Christian Childcare Center
05.2022 - 01.2024
Inventory Manager
Staples
06.2021 - 08.2021
Automated Logistical Specialist (92A)
Ohio Army National Guard
07.2019 - Current
Early Childhood Education -
Ohio Professional Registry
Associate Of Arts And Sciences - Machine Learning Engineering
The Ohio State University
Automated Logistics - Logistics
Army Logistics University
High School Diploma - High School
Thomas Worthington High School
Similar Profiles
Clifton ElderClifton Elder
Marketing Manager at Ohio State Online Programs | The Ohio State UniversityMarketing Manager at Ohio State Online Programs | The Ohio State University
Michael VaneckoMichael Vanecko
Assistant Facilities Coordinator at The Ohio State University - University LibrariesAssistant Facilities Coordinator at The Ohio State University - University Libraries
Madison BushloperMadison Bushloper
Medical Physics Assistant at Ohio State University - The James Outpatient CareMedical Physics Assistant at Ohio State University - The James Outpatient Care
Hunter KelloggHunter Kellogg
Lab Technician at Wexner Medical Center, The Ohio State UniversityLab Technician at Wexner Medical Center, The Ohio State University
Concetta DeFuscoConcetta DeFusco
Case Manager / Social Worker at Encompass Health Rehabilitation HospitalCase Manager / Social Worker at Encompass Health Rehabilitation Hospital