Baj Dorsey
Raleigh,NC
Summary
Skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly work environment, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift. Reliable, can successfully work in a team or independent setting and adapts very quickly.
Overview
10
10
years of professional experience
Work History
Server
Breakfast Bar
05.2020 - 11.2023
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
- Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Cocktail Server
Scores Sports Bar & Grill
01.2016 - 03.2020
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Communicated with guests to record orders and assess needs.
- Processed orders and sent to kitchen employees for preparation.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Checked guests' identification before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Host | Server
Fuji Ya
01.2014 - 03.2016
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Used cash registers and credit card machines to cash out customers.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Southwest High School
Minneapolis,MN06.2013
Skills
- Leadership Skills
- Customer Service Skills
- Critical Thinking
- Interpersonal skills
- Ability to work independently or in team settling
- Honest and ethical
- Conflict t resolution
- Effective Customer Upselling
- Attention to detail
- Reliable
- Ability to adapt quickly
- Issue and Complaint resolution
- Order delivery practices
Timeline
Server
Breakfast Bar
05.2020 - 11.2023
Cocktail Server
Scores Sports Bar & Grill
01.2016 - 03.2020
Host | Server
Fuji Ya
01.2014 - 03.2016
High School Diploma -
Southwest High School
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