Bajah Barnes
Philadelphia,PA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Patient Services Representative
Penn Medicine: University of Pennsylvania Health System
05.2023 - Current
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Balanced deposits and credit card payments each day.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
- Conducted pre-registration tasks including verifying insurance eligibility requirements were met before scheduled appointments.
Assistant Store Manager
Old Navy
07.2018 - 04.2023
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Accounts Payable Clerk Intern
Criminal Justice Center
09.2016 - 02.2017
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Maintained good working relationships with vendors and resolved disputes.
- Reviewed employee expense reports against company policies, safeguarding corporate funds from misuse.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Streamlined invoice processing by implementing efficient filing and tracking systems.
Education
Cosmetology - Trade Study
Jean Madeline Aveda
Philadelphia, PA12.2017
High School Diploma -
Preparatory Charter School
Philadelphia05.2016
Skills
- Insurance Verification
- Patient Registration
- Appointment Scheduling
- Patient confidentiality
- Customer Service
- HIPAA Compliance
- Money Handling
- Phone and Email Etiquette
- Document filing
Timeline
Patient Services Representative
Penn Medicine: University of Pennsylvania Health System
05.2023 - Current
Assistant Store Manager
Old Navy
07.2018 - 04.2023
Accounts Payable Clerk Intern
Criminal Justice Center
09.2016 - 02.2017
Cosmetology - Trade Study
Jean Madeline Aveda
High School Diploma -
Preparatory Charter School
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