BAKARE OLANREWAJU
Atlanta,US
Summary
Versatile Information Technology Consultant with 5 years helping companies optimize IT spending and exploit technical assets. Proponent of macro-level approaches to IT asset management. Skilled at analyzing and enhancing systems, infrastructure and frameworks to accelerate progress toward business goals TCP/IP Organization Desktop support Cost Control and System Administration Troubleshooting and Network Security Management sccm deployment Wide Area Network (WAN) and Server.
Overview
5
5
years of professional experience
Work History
IT Support Specialist Tier II
NAPA Auto Parts - Genuine Parts
Atlanta, GA
01.2020 - 02.2023
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment
- Collaborated with vendors to locate replacement components and resolve advanced problems
- Field incoming help desk calls and emails, providing high-quality customer service and desktop support with goal of first call resolution
- Setup VPN and Wireless access on end user's laptops for teleworking
- Ensure users company issued mobile devices are configured properly for inside/outside use Enterprise Email: assist users in setting up email services, setting up
- PST files, PST extraction to disk, resolving encryption email issues and recovering old certificates
- Monitor Information Technology (IT) service center ticketing system to ensure that issues and requests are resolved or escalated per established Service Legal
- Agreements
- Install/Uninstall software applications, upgrade OS packages (including reimaging), provide updates/patches on devices; add server/ip address info to software applications once installed
- Provide IT support for devices including PC workstations/laptops, MACs, thin clients, printers/fax, scanners, office phones, iPhones, android phones, iPads,
- Tablets, modems, routers, and switches
- Utilize RDP and Other emote tools to provide services to end user's workstations and laptops
- Provide basic desktop application support (installation, maintenance, drivers, imaging) and basic support for mobile devices
- Troubleshoot and solve common Microsoft based platforms (Windows XP, Windows 7, Microsoft Office Suite, Etc.) and common hardware used throughout
- FBCH (Dell and HP)
- Identify and lead Help Desk level projects; work with Project Management Office to provide technical support to projects, as assigned
- Provided personalized customer service by greeting each customer, assisting with purchases, suggestively selling and making sure all products are available
- Responds in timely manner to users' requests for assistance by phone, chat, in person, and remotely via screen sharing tools
- Knowledge and past experiences in solving problems that arise on job particularly those relating to Active Directory (Account Management, Organizational
- Units, Mailbox Management, Exchange features), Network, LAN, and VLAN (troubleshooting and setting up printers on network, identifying network versus local based issues)
- Provide quality customer service to all customers, handling customer interactions with diplomacy and tact, gauging customer's technical ability and communicating with them in appropriate technical or non-technical language to resolve issue
- Work independently on special projects and work between diverse technical teams knowledgeably and capably to resolve large-scale issues
- Have a wild range of knowledge with sccm deployment for multiple pc and computers
- Create Application for Software to Deploy
- Create User Collection to Set Deployment Rules
- Authorize to Computers and Control Software
- Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
Computer /IT Support Engineer
Cloud point Technologies
Baltimore, MD
01.2018 - 12.2019
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Patched software and installed new versions to eliminate security problems and protect data
- Performed root cause analysis and general troubleshooting
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed
- Provides Computer Solutions, Helpdesk support, Software installations, hardware issue and other related services to organization and its staffs
- Create, maintain, and enter information into databases
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunction
- Use computers for various applications, such as database management or word processing
- Primarily responsible for end-to-end IT infrastructure support
- Provide comprehensive and timely resolution of all end user issues
- Break/fix software & hardware support such as OEM-certified warranty repair
- Responsible for system updates, ticketing and asset management
- Managed and solved over 20 customers issues per day
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Prepared variety of different written communications, reports and documents
- Handle IT asset disposal and maintain accurate asset inventory Execute application installations, patch and driver update testing and distribution
- Proved successful working within tight deadlines and fast-paced atmosphere
- Saved money by implementing cost-saving initiatives that addressed long-standing problems
- Explained technical information to non-technical people in plain English to help them understand it better
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Gave prospects technical sales presentations and explained the benefits and value of insurance products
- Documented all transactions and support interactions in the system for future reference and addition to the knowledge base.
Education
Bachelor of Science - Information Sciences
Bowen University
Nigeria2017
High School Diploma -
DE EXCEL INTERNATIONAL
NIGERIA 2015
Skills
- Am more knowledgeable in Client Operating Systems/Applications:
- Windows till current, Mac, IOS, Android, Windows XP, MS Office 2003/2007/2010/2013 till current
- Hardware/Software Support: Deploying, installing, troubleshooting, end-user training, customer support, field service maintenance, user management, Imaging, and systems Configuration
- IT Ticket Documentation, Cherwell Ticketing and Zendesk
- Systems Analysis and Switches and Router
- Help Desk Administration AND Hardware Implementation
- Complex Problem Solving Disaster Recovery Operations also Server Maintenance
- Systems Technical Support and Assistance
Timeline
IT Support Specialist Tier II
NAPA Auto Parts - Genuine Parts
01.2020 - 02.2023
Computer /IT Support Engineer
Cloud point Technologies
01.2018 - 12.2019
Bachelor of Science - Information Sciences
Bowen University
High School Diploma -
DE EXCEL INTERNATIONAL
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