Bakari Bacon
Charlotte,NC
Summary
Skilled Class A Driver with clean driving history and valid NC Class A CDL license. Accustomed to daily routes with multiple stops. Coordinates smooth loading, unloading and load processing at each location. Meticulous about updating paperwork and DOT-compliant records.
Overview
12
12
years of professional experience
Work History
Class A CDL Driver
M Tosh Carriers, LLC
08.2023 - Current
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
- Enhanced customer satisfaction by providing timely and consistent communication regarding shipment status.
- Maintained a clean driving record through adherence to safety regulations and defensive driving techniques.
- Maximized fuel efficiency by practicing eco-friendly driving habits and routine vehicle maintenance checks.
Senior Benefits Consultant
GoHealth
05.2021 - 08.2023
- Evaluate and discern customer needs through telephone interactions with a focus on professionalism, brevity, and precision.
- Simplify and enhance the intricate healthcare purchasing process to ensure transparency and ease of navigation.
- Efficiently market health insurance plans and products to clients.
- Exemplified exceptional customer service prowess, showcasing strong interpersonal skills and a client-focused approach.
- Trusted expert in all things Medicare insurance related.
L1 Technician
Curvature
09.2019 - 03.2021
- Field inbound calls from our clients and field engineers
- Appropriately respond to, route, track & manage our client's helpdesk service tickets from inception to close
- Collaborated with affiliates to procure parts for timely service ticket fulfillment.
- Ensure timely response and compliance with our service level agreements (SLA) to our global customer base
- Provide support to our global client's in a 24/7/365 support working in a shift schedule environment, primarily 2nd or 3rd shift, including some weekend work.
Accounts Receivable Specialist
Xoom Energy/NRG
12.2015 - 12.2019
- Demonstrate comprehensive knowledge of the electricity/natural gas customer lifecycle, encompassing contract initiation to fulfillment and final account processing.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Investigated and rectified payment discrepancies and posting exceptions.
- Executed returned payment processes for NSF checks and credit/debit card chargebacks, incorporating adjustments for applicable fees.
- Managed accounts placement with collection agencies, updated internal records based on agency adjustments, and conducted necessary research as needed.
Outbound Sales Specialist
Wells Fargo
01.2015 - 11.2015
- Established, developed, and maintained effective relationships for selling payment solutions.
- Conducted extensive outbound calls to profile customer needs and tailor proposals.
- Organized and managed priorities to uphold a high standard of customer experience.
- Proficient in crafting diverse sales plans, empowering customers to customize optimal solutions for their specific needs.
- Increased sales leads by developing and executing effective outbound sales strategies.
- Built strong client relationships through consistent follow-up and excellent communication skills.
Housing Counselor
NACA
02.2012 - 07.2014
- Conducted comprehensive budget and credit counseling sessions to determine applicants loan eligibility.
- Ability to originate a NACA mortgage and examine all documents to prove homeownership readiness.
- Effectively provide strategic action plans for home buyers on their tasks to become NACA qualified.
- Ensured compliance with federal, state, and local regulations related to fair housing practices and program requirements.
Education
Trucking
Trans Tech Inc
09.2023
High School Diploma -
North Mecklenburg High School
Huntersville, NC06.2007
Skills
- CDL Class A
- Air Brake Certification
- Can lift well above 50 lbs
- Complex problem solver with minimal guidance
- Clean driving record
- DOT Regulation proficient
- Vehicle Maintenance and Repair
- Strong Work Ethic
- Trailer Coupling and Uncoupling
Timeline
Class A CDL Driver
M Tosh Carriers, LLC
08.2023 - Current
Senior Benefits Consultant
GoHealth
05.2021 - 08.2023
L1 Technician
Curvature
09.2019 - 03.2021
Accounts Receivable Specialist
Xoom Energy/NRG
12.2015 - 12.2019
Outbound Sales Specialist
Wells Fargo
01.2015 - 11.2015
Housing Counselor
NACA
02.2012 - 07.2014
Trucking
Trans Tech Inc
High School Diploma -
North Mecklenburg High School
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