BAKIR ALAGIC
Houston,Tx
Summary
Highly proficient in quickly adapting to and understanding CRM platforms and using them in a successful manor. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Always learning and adapting new ways to succeed in all categories of work and business. Deep understanding of work flow and company processes in both sales and operations. Proven track record of building strong client relationships, delivering project solutions, and ensuring the successful completion of insolations and repairs.
Overview
6
6
Languages
5
5
years of professional experience
Work History
Senior Studio Partner
We Whiten
Houston, TX
01.2026 - Current
- Lead Operations and performance for my primary studio while simultaneously providing leadership and operational oversight across five additional locations
- Manage and support multi-location teams with a focus on revenue growth, sales performance, membership conversion, client retention, and operational excellence.
- Conduct company-wide sales meetings, delivering training, sharing sales strategies, addressing performance opportunities, and aligning teams around organizational goals.
- Train, coach, and develop Studio Partners and Junior Studio Partners in sales, consultations, memberships, customer experience, and operational procedures.
- Monitor location KPI's, scorecards, and performance trends to identify opportunities and implement strategies to improve results.
Project Manager
Dry Force
Houston, TX
10.2024 - 03.2025
- Achieved or exceeded company-defined sales quotas.
- Select and plan out the correct equipment count and scope of work.
- Proficiently use company software in order to successfully document all necessary data to guide technicians thorough there tasks including DASH restoration software, Mica Sketch and DocuSketch.
- Develop and maintain strong relationships with both residential and commercial clients, ensuring consistent communication and providing real-time project updates.
- Collaborate with insurance adjusters, ensuring clients claims are handled efficiently and that they are fully informed about their coverage and payment processes.
CSM
Design Solar General Contractors
Houston, TX
05.2023 - 04.2024
- Act as the main point of contact for clients post-sale, overseeing project timelines, quality assurance, and resolving any issues or concerns.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Achieved 87% customer retention rate, exceeding company targets for client satisfaction and project completion.
- Led onboarding process for new clients, ensuring smooth transitions from sales to installation team.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Upsold services such as roof maintenance plans and premium materials.
General Manager
LA Fitness
Houston, TX
03.2021 - 04.2023
- Lead and managed a sales team of 7 associates, driving membership sales and personal training program enrollments at a high-volume fitness facility.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed and executed sales strategies that resulted in a 45% increase in overall membership sign-ups and a 80% increase in personal training revenue.
Education
High School Diploma -
Langham Creek
Cypress, TX2018
Skills
- Customer relationship building
- Performance analysis
- Operations management
- Company processes and procedures
- Talent recruitment
- Strategic planning
- Sales strategy development
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Croatian
Native or Bilingual
Spanish
Limited Working
Turkish
Limited Working
Arabic
Elementary
Timeline
Senior Studio Partner
We Whiten
01.2026 - Current
Project Manager
Dry Force
10.2024 - 03.2025
CSM
Design Solar General Contractors
05.2023 - 04.2024
General Manager
LA Fitness
03.2021 - 04.2023
High School Diploma -
Langham Creek
Software
Salesforce Administrator
Microsoft Word
Visual Studio Code