Bakiyah Thompson
Monroe,NC
Summary
Motivated student working towards Bachelor's in Exercise Science. Proven success working within fast-paced, collaborative settings. Effective Student committed to learning, developing skills in exercise science. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
Target
10.2023 - Current
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Team Lead
Academy Sports And Outdoors
04.2023 - 10.2023
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Maintained stock to meet expected customer demand.
- Educated employees on register use, merchandising, and customer service.
- Reconciled daily totals to maintain balanced and compliant ledgers.
CUSTOMER SERVICE ASSOCIATE
Lowes Home Improvement
09.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Science - Exercise Science
Wingate University
Wingate, NC05.2024
Associate of Arts -
South Piedmont Community College
Monroe, NC05.2021
Skills
- Leadership
- Adaptability
- Verbal Communication
- Collaboration
- Strong Work Ethic
- Customer Service and Assistance
- POS System Operations
Certification
CPR Certified
References
Available upon request
Timeline
Team Member
Target
10.2023 - Current
Team Lead
Academy Sports And Outdoors
04.2023 - 10.2023
CUSTOMER SERVICE ASSOCIATE
Lowes Home Improvement
09.2020 - Current
Bachelor of Science - Exercise Science
Wingate University
Associate of Arts -
South Piedmont Community College
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