BAKTASH BAKI
Philadelphia,PA
Summary
Experienced professional seeking a challenging leadership position to apply creative problem-solving and lean management skills for company growth. Goal is to optimize resource utilization and drive maximum profits.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Operations/Customer Success Manager
Fairmount Group
01.2021 - 12.2024
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Guiding new customers through the initial stages of using the product or service, ensuring successful adoption and maximizing value.
- Regularly interacting with customers to understand their needs, address concerns, and build strong, trusting relationships.
- Providing ongoing support, answering questions, and educating customers on best practices and new features.
- Proactively identifying potential problems and working with internal teams to find solutions, ensuring a positive customer experience.
- Acting as a voice for the customer within the company, gathering feedback and communicating it to relevant teams.
- Working closely with sales, marketing, product, and engineering teams to ensure a cohesive customer experience.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Security Supervisor
OPS Security Group
06.2017 - 12.2020
- Conducted physical examinations of property for compliance with security policies and regulations
- Participated in emergency management and contingency planning
- Wrote and reviewed security-related documents, such as incident reports, proposals and tactical and strategic initiatives
- Communicated security status, updates and actual and potential problems, used established protocols
- Developed and managed investigation programs, included collection and preservation of video and notes of surveillance processes and investigative interviews
- Managed security procedures for operations and processes across call centers
- Developed, arranged for, performed and assessed executive protection activities to reduce security risks
- Trained subordinate security professionals in security rules and procedures
- Supervised team of 20 security personnel during shift.
Operations Manager
Fresh Fruit Inc
01.2016 - 05.2017
- Adhered to quality and service standards to support operational goals
- Participated in ongoing training to enhance own job skills and knowledge
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Defined problems, collected data, established facts and validated conclusions
- Worked with coworkers to complete tasks
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Trained and guided team members to maintain high productivity and performance metrics.
Restaurant General Manager
Attcha Greek & Lebanese Cafe
06.2014 - 05.2017
- Established standards for personnel performance and customer service
- Analyzed sales reports and customer feedback to inform menu revisions and seasonal promotions
- Coordinated kitchen workflow to optimize supply usage and preparation time
- Investigated and resolved complaints regarding food quality and service
- Monitored compliance with health and fire regulations to reduce risk
- Maintained food and equipment inventories to support business demand
- Greeted guests, escort them to seats and present them with menus
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Translator And Interpreter
Maheen International Languages Services
01.2010 - 05.2014
- Compiled information on content and context of information to be translated and on intended audience
- Listened to speakers' statements to determine meanings and to prepare translations, using electronic listening systems as necessary
- Traveled with and guided foreign tourists
- Provided efficient and courteous service to customers at all times
- Adhered to quality and service standards to support operational goals
- Provided verbal summaries of non-English documents for immediate use.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Interpreted spoken and written languages other than English and vice versa.
- Attended training programs to improve professional knowledge and interpretation skills.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
Education
MBA - Entrepreneurship & Leadership-Management
Asia E University
Kuala Lumpur10-2013
Skills
- Leadership Skills Enhancement
- Cross-Functional Team Collaboration
- Effective Communication
- Skilled in High-Pressure Environments
- Effective Multi-Tasking
- Computer Proficiency
- Strategic Decision Making
- Effective Conflict Management
- Meticulous Attention
- Quick-Learner/ Adaptability
- Innovative Thinking
- Personal Accountability
- Deadline Management Skills
- Effective Collaboration
- Problem Solving/Critical thinking
- Report analysis
- Training and mentoring
- Sales proficiency
- Schedule management
- Proficient in Software applications
- Business development
- Negotiation
- Team building
Certification
CPR/AED Certified
Languages
English
Native or Bilingual
Persian/Farsi-Dari
Native or Bilingual
Pashto
Native or Bilingual
Urdu
Professional Working
Hindi
Professional Working
Malay
Limited Working
Arabic
Elementary
Interests
- Teaching Kids/Young and adults varieties of life experiences and developments
- Mixed Martial Arts/Kickboxing-Muay Thai, Boxing, and Self-defense Professional Fighter and Trainer
- Enjoy participating in different Sports for overall physical and mental well-being
- Swimming
- Gym Workouts
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Getting involved in local advocacy groups to promote positive change in the community
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Volunteering
- Outdoor Recreation
Timeline
Operations/Customer Success Manager
Fairmount Group
01.2021 - 12.2024
Security Supervisor
OPS Security Group
06.2017 - 12.2020
Operations Manager
Fresh Fruit Inc
01.2016 - 05.2017
Restaurant General Manager
Attcha Greek & Lebanese Cafe
06.2014 - 05.2017
Translator And Interpreter
Maheen International Languages Services
01.2010 - 05.2014
MBA - Entrepreneurship & Leadership-Management
Asia E University
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