Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bakul Saha

Lansdale,Pennsylvania

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions. Skilled [Type] Specialist focused on maximizing [Description] success through effective use of [Skill], [Skill] and [Skill] abilities. Top-notch communicator with excellent time management, administrative and customer service skills. Forward-thinking Operations Specialist bringing [Number] years of expertise in [Area of expertise] for [Industry] sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Proficient in [Software] and [Software].

Overview

5
5
years of professional experience

Work History

Medical-billing-and-coding-specialist

Urgent Care Home Health
01.2021 - 11.2023
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.
  • Maintained current understanding of market conditions, compliance standards and best practices.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Analyzed marketing data and trends to identify opportunities for improvement.
  • Created and delivered presentations to internal and external stakeholders to showcase work.
  • Monitored industry trends to adapt strategies accordingly.
  • Collected, arranged, and input information into database system.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Generated reports detailing findings and recommendations.
  • Created and managed project plans, timelines and budgets.

Customer Service Representative

State Of Maryland
02.2019 - 03.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Responded to customer requests for products, services, and company information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.

Education

Associate of Applied Science - Science Education

Brac University
Bangladesh
04.2019

GED -

North Penn Senior High School
Lansdale, PA
06.2015

Skills

  • Emergency Response
  • Customer Relations
  • Supply Management
  • Root Cause Analysis
  • Resource Allocation
  • Quality Assurance
  • Proficient in [Software]
  • System Installations

Languages

Bengali
Hindi

Timeline

Medical-billing-and-coding-specialist

Urgent Care Home Health
01.2021 - 11.2023

Customer Service Representative

State Of Maryland
02.2019 - 03.2021

Associate of Applied Science - Science Education

Brac University

GED -

North Penn Senior High School

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Bakul Saha