Bala Ponnuswamy

Developed and implemented IT policies and procedures.
Maintained, monitored, and upgraded existing systems to ensure optimal performance.
Managed a team of IT professionals in the design, development, and implementation of IT projects.
Provided technical support for network infrastructure, hardware and software applications, and user access control issues.
Designed comprehensive disaster recovery plans to ensure business continuity.
Conducted research on emerging technologies in support of system upgrades or purchasing decisions.
Implemented security measures to protect data from unauthorized access.
Ensured compliance with industry regulations related to information technology services.
Analyzed organizational requirements to determine necessary software solutions.
Created detailed reports on system performance metrics for executive review.
Negotiated service agreements with vendors for hardware, software, and services procurement.
Collaborated with other departments to develop strategies that leverage IT resources efficiently.
Performed regular maintenance checks on computer systems and networks.
Installed new hardware and software components as needed according to established standards.
Monitored system performance to identify potential problems before they occur.
Provided training sessions for staff members on the use of various applications or equipment.
Resolved technical issues in a timely manner through troubleshooting methods.
Developed detailed project plans outlining scope, timeline, budgeting needs.
Assisted in the selection process for hiring new personnel within the IT department.
Maintained up-to-date knowledge of current trends in technology solutions.
Coordinated activities with external vendors providing outsourced services.
Managed backup, user account and helpdesk systems.
Analyzed workflows and established priorities for daily operations.
Provided company users with tech support for IT problems and account maintenance.
Maintained knowledge of advances in information technology systems and applications.
Met with users, vendors and technicians to determine computing requirements.
Evaluated organization's technology to recommend upgrades for hardware and software.
Met with stakeholders to collaborate and resolve problems.
Reviewed program plans to develop and coordinate activities.
Procured IT resources for strategic and operational computing requirements.
Reviewed and approved project plans prior to implementation.
Recruited, trained and supervised IT department staff.
Developed data security and disaster recovery procedures.
Communicated relevance of organizational goals, policies and procedures to IT department staff.
Controlled operational IT budget and expenditures within department parameters.
Assigned and reviewed work of IT project managers, systems analysts and developers.
Assessed data processing proposals and requirements to determine project feasibility.
Examined metrics and prepared IT project progress reports.
Created centralized management capability by integrating warehouse management software applications.
Developed project metrics to follow system build-out progress.
Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.

• Developed product roadmaps, feature sets and release plans.
• Led cross-functional teams to design, develop, test and launch products on schedule.
• Defined product requirements in collaboration with stakeholders across the organization.
• Conducted user research to inform product decisions.
• Created product demos for clients and internal stakeholders.
• Managed vendor relationships related to product development initiatives.
• Analyzed customer feedback data to inform product direction.
• Communicated progress updates to senior management and other stakeholders.
• Identified opportunities for process improvement within the product development cycle.
• Provided guidance on technical implementation of design specifications.
• Implemented creative solutions for complex problems in a timely manner.
• Performed competitive analysis to identify areas of differentiation for new products.
• Evaluated business cases for proposed projects against established criteria.
• Maintained project timelines and budgets while ensuring quality standards.
• Collaborated with marketing team to create effective messaging strategies.
• Built strong partnerships with engineering teams around the globe.
• Resolved conflicts between different departments during development cycles.
• Ensured compliance with industry regulations related to product launches.
• Facilitated meetings between stakeholders to discuss project status updates.
• Documented best practices for future reference by team members.
• Established timelines for each phase of product development process.
• Reviewed designs to determine compliance with industry standards and regulations.
• Offered direction, performance feedback and training to staff throughout projects.
• Spearheaded various product development initiatives, projects and duties.
• Prepared cost analysis reports on new product development.
• Supported efforts to develop and launch new product offerings and enhancements for existing products.
• Led and contributed to product development brainstorming sessions and ideation.
• Participated in and supported safety committees, trainings and directives.
• Supervised daily activities of assigned department personnel, quickly addressing questions or performance issues.
• Studied and used knowledge of industry-specific production tools, machinery and equipment.
• Oversaw testing and developed engineering standards for quality and productivity yields.
• Documented completed work to meet internal compliance standards and achieve favorable audit results.
• Researched patents, copyrights and trademarks, avoiding infringement issues.
• Adhered to written risk and compliance policies and procedures for business activities.
• Analyzed data and member information to support formulation of product strategy.
• Monitored progress and completion to propel department commitment to on-time delivery and quality.
• Negotiated with vendors to obtain most cost-effective pricing for product distribution.
• Cultivated business partnerships to build lasting relationships with internal and external parties.
• Planned and facilitated meetings to share marketing plans and explain future business goals.
• Supervised creation of marketing materials and collateral.
• Assessed projects against budgets and timelines, keeping team and assignments on task.
• Collaborated with other departments to coordinate strategic marketing activities.
• Marketed products and services at tradeshows and promotional events.
• Planned advertising campaigns for online, print and other mediums.
• Delivered marketing strategy updates to upper-level management.
• Prepared marketing campaign budgets with finance personnel.
• Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
• Collected and analyzed market research data for use in forecasting.
• Developed marketing strategies based on corporate objectives and market trends.
• Conducted research to determine ideal markets for products and services.
• Interviewed and hired talented individuals to add value to marketing team.
• Expanded personnel skill sets by mentoring marketing team both individually and in groups.
• Created marketing policies and procedures, evaluating and revising to maximize team efforts.
• Recommended policy changes to improve marketing tactics and strategies.
• Coordinated marketing events for showcasing product and service offerings.

• Developed, tested, and maintained software applications using .NET and open-source technologies.
• Designed and implemented user interfaces for web-based applications.
• Provided technical assistance to junior developers in debugging code.
• Created efficient algorithms to optimize existing systems.
• Monitored system performance and identified areas of improvement.
• Performed unit testing on application components prior to release.
• Resolved complex issues related to software applications quickly and effectively.
• Authored technical documents such as design specifications and user manuals.
• Documented software development processes and procedures for future use.
• Collaborated with team members to ensure successful project completion within timeline constraints.
• Mentored junior staff members in coding best practices and problem solving techniques.
• Implemented new features into existing software solutions.
• Evaluated customer requirements and provided cost estimates for projects.
• Analyzed business needs and created solutions that met customer expectations.
• Optimized databases for improved query performance.
• Identified opportunities for automation of manual processes.
• Integrated third-party APIs into existing systems.
• Developed automated tests to validate system functionality.
• Ensured quality assurance standards were met throughout the development process.
• Investigated production issues reported by users and provided timely resolutions.
• Utilized variety of engineering languages to develop web applications.
• Participated in continuous learning opportunities to stay current with emerging technologies.
• Collaborated with cross-functional teams to gather and define requirements for new software features.
• Researched new technologies and methodologies to propose innovative software solutions.
• Assisted in the estimation of project scopes and timelines during planning phases.
• Led small development teams, overseeing project progress and mentoring junior engineers.
• Utilized Agile methodologies to manage project timelines and deliverables efficiently.
• Integrated third-party APIs and services to enhance software functionality and interoperability.
• Designed and executed comprehensive test plans to identify software vulnerabilities and bugs.
• Monitored software performance metrics to identify and resolve efficiency issues.
• Implemented robust code in multiple programming languages including Java, C++, and Python.
• Developed custom algorithms to solve complex problems and improve software efficiency.
• Collaborated with UI/UX designers to improve software usability and user experience.
• Developed and maintained scalable software applications for various platforms.
• Provided technical support and troubleshooting assistance for software users.
• Deployed software updates and patches to ensure security and functionality.
• Optimized existing software systems for improved performance and scalability.
• Managed version control systems and maintained codebase integrity.
• Documented software designs and architecture for future reference and maintenance.
• Coordinated with quality assurance teams to ensure software met all testing criteria.
• Analyzed code and corrected errors to optimize output.
• Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
• Reviewed project requirements to identify customer expectations and resources needed to meet goals.
• Recommended improvements to facilitate team and project workflow.
• Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
• Analyzed user needs and software requirements to determine design feasibility.
• Programmed applications and tools using object-oriented languages with goals of code abstraction, stability and reuse.
• Improved and corrected existing software and system applications.
• Integrated object-oriented design and development techniques into projects to support usability goals.
• Assessed code during testing stage to determine potential glitches and bugs.
• Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
• Coordinated testing and validation procedures through software development lifecycle.
• Modified existing software to correct errors, adapt to newly implemented hardware or upgrade interfaces.
• Designed, developed and implemented firmware to support embedded system product concepts.
• Developed requirements for system modifications and new system installations.
• Identified opportunities for process improvements to decrease in support calls.
• Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
• Wrote user manuals and other documentation for roll-out in customer training sessions.
• Conferred with project managers and other stakeholders to fully understand software design specifications and plan optimal development approaches.
• Performed troubleshooting of post-release software faults to support live service and installed software patch design.
• Employed integrated development environments (IDEs).
• Devised automation, backup and recovery protocols to preserve and safeguard data.
• Updated software upon release of vendor patches to mitigate vulnerabilities.
• Established clear system performance standards and wrote specifications.
• Applied security measures into systems development, supporting final products' resistance to intrusion and exploitation.
• Monitored equipment function to verify conformance with specifications.
• Developed software for embedded systems, coding solutions for both new installations and in-situ hardware.
• Utilized established design patterns to expedite novel software creation and support consistent performance results.
• Combined root-level authentication and authorization technologies with ongoing system design to harden finished solutions.
• Recommended strategies to maximize performance and lifespan of equipment involved in software installations.
• Applied prescribed policies to programming syntax in compliance with internal language policies.
• Obtained and evaluated information on hardware configuration costs, reporting requirements and security needs.

• Analyzed user requirements to develop software solutions and created technical specifications.
• Developed, tested, debugged and documented software programs using Java, JavaScript and HTML and CSS.
• Conducted unit tests on code modules to verify accuracy and functionality of program logic.
• Implemented automated build and deployment processes for applications with CI and CD tools.
• Monitored system performance and troubleshoot issues in production environment.
• Collaborated with cross-functional teams to ensure quality assurance throughout the development process.
• Created detailed design documents, test plans, user manuals, release notes and other related documentation.
• Designed databases to store application data using SQL Server or MongoDB technologies.
• Maintained existing software systems by identifying and correcting software defects.
• Optimized applications for maximum speed and scalability while ensuring compatibility with various browsers and devices.
• Integrated third-party APIs into existing systems as needed for enhanced functionalities.
• Participated in regular meetings with stakeholders to discuss project progress, changes, challenges.
• Researched emerging technologies for potential implementation in current products.
• Provided technical support to customers regarding product usage and troubleshooting issues.
• Proposed innovative ideas for enhancing existing applications based on industry trends.
• Utilized version control tools such Git or SVN for managing source codes across multiple projects.
• Deployed applications on server machines utilizing cloud services like AWS or Azure.
• Performed integration testing between different components of an application prior to release.
• Refactored legacy codes for improved maintainability without affecting existing features.
• Assisted junior developers in understanding complex coding concepts and debugging errors.
• Built RESTful web services using NodeJS or Spring Boot frameworks for developing microservices architecture.
• Utilized variety of engineering languages to develop web applications.
• Collaborated with cross-functional teams to gather and define requirements for new software features.
• Participated in continuous learning opportunities to stay current with emerging technologies.
• Integrated third-party APIs and services to enhance software functionality and interoperability.
• Utilized Agile methodologies to manage project timelines and deliverables efficiently.
• Developed custom algorithms to solve complex problems and improve software efficiency.
• Documented software designs and architecture for future reference and maintenance.
• Assisted in the estimation of project scopes and timelines during planning phases.
• Designed and executed comprehensive test plans to identify software vulnerabilities and bugs.
• Led small development teams, overseeing project progress and mentoring junior engineers.
• Researched new technologies and methodologies to propose innovative software solutions.
• Optimized existing software systems for improved performance and scalability.
• Deployed software updates and patches to ensure security and functionality.
• Managed version control systems and maintained codebase integrity.
• Developed and maintained scalable software applications for various platforms.
• Implemented robust code in multiple programming languages including Java, C++, and Python.
• Provided technical support and troubleshooting assistance for software users.
• Collaborated with UI/UX designers to improve software usability and user experience.
• Coordinated with quality assurance teams to ensure software met all testing criteria.
• Monitored software performance metrics to identify and resolve efficiency issues.
• Analyzed code and corrected errors to optimize output.
• Worked closely with systems analysts, engineers and programmers to understand limitations, develop capabilities and resolve software problems.
• Reviewed project requirements to identify customer expectations and resources needed to meet goals.
• Recommended improvements to facilitate team and project workflow.
• Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
• Analyzed user needs and software requirements to determine design feasibility.
• Programmed applications and tools using object-oriented languages with goals of code abstraction, stability and reuse.
• Improved and corrected existing software and system applications.
• Integrated object-oriented design and development techniques into projects to support usability goals.
• Assessed code during testing stage to determine potential glitches and bugs.
• Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
• Coordinated testing and validation procedures through software development lifecycle.
• Modified existing software to correct errors, adapt to newly implemented hardware or upgrade interfaces.
• Designed, developed and implemented firmware to support embedded system product concepts.
• Developed requirements for system modifications and new system installations.
• Identified opportunities for process improvements to decrease in support calls.
• Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
• Wrote user manuals and other documentation for roll-out in customer training sessions.
• Conferred with project managers and other stakeholders to fully understand software design specifications and plan optimal development approaches.
• Performed troubleshooting of post-release software faults to support live service and installed software patch design.
• Employed integrated development environments (IDEs).
• Devised automation, backup and recovery protocols to preserve and safeguard data.
• Updated software upon release of vendor patches to mitigate vulnerabilities.
• Established clear system performance standards and wrote specifications.
• Applied security measures into systems development, supporting final products' resistance to intrusion and exploitation.
• Monitored equipment function to verify conformance with specifications.
• Developed software for embedded systems, coding solutions for both new installations and in-situ hardware.
• Utilized established design patterns to expedite novel software creation and support consistent performance results.
• Combined root-level authentication and authorization technologies with ongoing system design to harden finished solutions.
• Recommended strategies to maximize performance and lifespan of equipment involved in software installations.
• Applied prescribed policies to programming syntax in compliance with internal language policies.
• Obtained and evaluated information on hardware configuration costs, reporting requirements and security needs.
• Designed software for real-time operating systems QNX, ThreadX and others.

• Developed database structure and architecture to accommodate user requirements.
• Created stored procedures, triggers, tables, views and functions using T-SQL.
• Optimized existing queries to improve performance of the system.
• Designed and implemented data migration from legacy systems to new databases.
• Configured backup strategies for multiple databases in a clustered environment.
• Monitored database performance and provided troubleshooting for any issues or errors encountered.
• Implemented security measures such as authentication, authorization, encryption and access control lists.
• Developed scripts for automating daily tasks related to database maintenance activities.
• Provided technical support for end users by resolving complex SQL queries and optimizing their performance.
• Utilized various tools such as SQL Server Management Studio, Toad Data Modeler, Visual Studio Code and Red Gate Software products for development purposes.
• Collaborated with IT teams on projects involving database design, development, deployment and testing efforts.
• Involved in developing logical and physical models of databases using ERwin Data Modeler toolset.
• Performed unit tests on developed objects such as stored procedures and functions prior to deployment into production environment.
• Assisted in the implementation of disaster recovery solutions including replication between multiple environments.
• Documented all aspects of the database including processes, procedures, structures and configurations.
• Conducted research on emerging technologies related to database management systems and their use in solving business problems.
• Actively participated in code reviews with other developers to ensure quality standards are met.
• Researched new techniques for improving query optimization and overall system performance.
• Deployed changes from test environment into production environment after thorough testing is completed.
• Developed data models and database designs to plan projects.
• Applied various skills to evaluate, design, implement and optimize databases and database applications.
• Wrote scripts and processes for data integration and bug fixes.
• Developed and updated all documentation related to database technologies for department.
• Planned, designed and streamlined data structures for analysis.
• Developed, designed and optimized data structures for analysis.
• Provided support to clients in understanding and manipulating data to obtain value through SQL and ETL technical processes and visual analytics tools.
• Identified databases not reaching peak performance and determined ways to solve concerns.
• Developed and implemented security initiatives to protect important company data.
• Managed all levels of internal analytics practice, including ETL, database administration, report development, and integration.
• Analyzed and developed technical and functional specifications for databases.
• Supervised all levels of internal analytics practice, including ETL, database administration, report creation and integration.
• Constructed database and warehouse, streamlined disparate data sources and unverified queries into main source.
• Worked with clients across multiple verticals, including software, education, marketing, banking, government, public policy and retail.
• Produced complex database project with zero issues due to effective troubleshooting.
• Implemented Tableau developer training, including server, and desktop courses to meet all levels of student experience.
• Delivered Tableau developer training, including server, and desktop classes at all levels of student experience.
• Built database and warehouse, including consolidating disparate data sources and unverified queries into central source.
• Created integrations from various data sources, including Salesforce and Pardot.
• Partnered with project management teams on development of scope and timelines.
• Built lasting professional relationships with other developers and employees within department.
• Met with and supported clients across multiple sectors, including software, education, marketing, banking, government, telecommunications, and retail.
• Assisted clients in understanding and manipulating data to gain value through SQL and ETL technical processes and visual analytics tools.
• Built integrations from multiple data sources, including Salesforce and Pardot.
• Worked as part of project teams to coordinate database development and determine project scopes and limitations.
• Created conceptual, logical and physical data models for use in different business areas.
• Wrote and coded logical and physical database descriptions, specifying identifiers of database to management systems.
• Developed and managed enterprise-wide data analytics environments.
• Created and implemented complex business intelligence solutions.
• Planned and installed database management system software upgrades to enhance systemic performance.
• Trained non-technical users and answered technical support questions.
• Collected, outlined and refined requirements, led design processes and oversaw project progress.
• Established and determined optimum values for database parameters using manuals and calculators.
• Identified, protected and leveraged existing data.