Balaji Piramanayagam

I have more than 18 years of IT experience primarily in ITSM Operations Management and Delivery Management with globally diverse and cross functional teams Decisive, energetic, focused Leader who led high-performing teams to deliver results and add business value. Exceptional communicator, focused on building strong client relationships. Hands on experience include Project Management, Incident Management, Problem Management, Risk identification and Mitigation, IT service management, Service transformation and Continual Service improvement, Information Security, Disaster Recovery and BCP Demonstrated strength in establishing Command Center Operations processes, Monitoring support operational procedures and SLA's.

Scrum Alliance - Scrum Master Certification - 2023

Microsoft - Azure Administrator - 2020

BSI- ISO 23001 Business Continuity Lead Implementer -

Cisco - CCNA

Motorola - Airdefence Wifi IPS Administrator

Exin - ITIL v3 Certification

Exin - ITSM Certification