Summary
Overview
Work History
Education
Skills
Strengths Skills
Timeline
Generic

BALAJI RAMANI

Sachse,Texas

Summary

Results-driven Data and Analytics leader with over 19 years of experience and a robust background in Data & Analytics, financial planning and data science. Aspiring to leverage deep analytical expertise and a proven track record of driving significant business improvements to excel as Vice President of Enterprise Analytics.

Overview

19
19
years of professional experience

Work History

Director – Data & Analytics

Thomson Reuters
04.2023 - Current
  • Lead the Data & Analytics team for Customer cash ensuring the delivery of the committed Data & Analytics Use cases
  • Lead the development of Annual Cash planning in collaboration with the Free Cash flow team
  • Lead the Data Science initiatives, creating predictive models for Customer to Cash operations.

Manager / Senior Manager, Reporting, Analytics & Tactical Tools

Thomson Reuters
05.2016 - 04.2023
  • Reporting to the Global Head of Decision Support, I was responsible in implementing and driving trend analysis, variance analysis, provide meaningful insights, device KPIs and set team targets based on top-down guidance
  • Lead 10 analysts responsible for preparing operational & financial reports (110 monthly), ad-hoc reports (350 monthly), dashboards & presentations (65 monthly) and deliver 16 monthly management performance reviews
  • Flag business risks with respect to free cash flow target and collaborate with billing and credit management teams to evaluating various options to get back on target.

Reporting Analyst / Team Leader / Assistant Manager, Reporting, Analytics & Tactical Tools

Thomson Reuters
12.2006 - 05.2016
  • Managed business analysis and reporting for customer administration, enhancing order management systems and customer service efficiency
  • Played a key role in global reporting and the implementation of CRM and order management systems across the company
  • Led operational teams, focusing on enhancing service delivery and customer satisfaction through improved process efficiencies
  • Developed training manuals and SLAs that standardized operations across multiple
  • Analysed and reported on customer order management data, supporting business decisions and improving operational workflows
  • Responsible for data integrity and compliance, ensuring adherence to internal and external audit standards.

Senior Customer Care Officer

Convergys India Services
12.2004 - 12.2006
  • Managed customer issues / complaints, ensuring high-quality service and customer experience
  • Developed a front-end tool that improved the efficiency and quality of customer service delivery.

Education

Post Graduate Program in Data Science and Business Analytics -

Pondicherry University
01.2023

Bachelor of Computer Applications -

University of Texas
01.2004

Skills

  • Strategic Planning
  • Verbal and written communication
  • People Management
  • Operations Management
  • Project Management
  • Team Management
  • Creativity and Innovation
  • Strategies and goals

Strengths Skills

Proven ability to establish and lead data-driven initiatives that streamline operations, enhance financial performance, and improve customer service outcomes. Strong leadership qualities with a track record of building, mentoring, and retaining high-performing teams. Experienced in fostering a culture of continuous improvement and learning. Adequate experience in Reporting, Analytics, Leading global teams and Decision Support, Strong analytical skills with an eye for details and excellent problem-solving abilities. Proven experience in building Annual Budgets, Monthly Forecasts, Capital and operational expense planning and content, Resource planning, variance analysis, root cause analysis and project management. Exceptional communicator with the ability to articulate complex data insights to non-technical stakeholders, driving organizational change and strategic decision-making. Experienced in managing internal and external relationships to align business processes with enterprise goals. Championed and strategically guided initiatives employing predictive analytics to enhance decision-making and forecast business outcomes. Spearheaded the integration of Natural Language Processing (NLP) and Large Language Models (LLMs) to extract and analyse unstructured data, substantially boosting business intelligence and task automation.

Timeline

Director – Data & Analytics

Thomson Reuters
04.2023 - Current

Manager / Senior Manager, Reporting, Analytics & Tactical Tools

Thomson Reuters
05.2016 - 04.2023

Reporting Analyst / Team Leader / Assistant Manager, Reporting, Analytics & Tactical Tools

Thomson Reuters
12.2006 - 05.2016

Senior Customer Care Officer

Convergys India Services
12.2004 - 12.2006

Post Graduate Program in Data Science and Business Analytics -

Pondicherry University

Bachelor of Computer Applications -

University of Texas

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