Results-driven Delivery Manager with 20 years of experience in software testing, quality assurance, and project management. Adept at leading cross-functional teams, driving test strategies, and ensuring software quality across diverse domains. Expertise in Agile, DevOps, automation testing, and performance testing. Proven ability to collaborate with stakeholders, mitigate risks, and enhance test efficiency.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Test Manager
HCSC(Health Care Service Corporation)
07.2022 - Current
Facilitated implementation of Government Product Line's Group Medicare Advantage onboarding processes.
Transformed systems for Facets implementation across NM, TX, and IL CAID business line.
Senior Manager, Projects
Cognizant Technology Solutions, CTS
04.2010 - 06.2022
Managed projects across multiple clients in industries like BFSI, Healthcare, and P&C Insurance, ensuring customized test strategies for each.
Led teams handling diverse tech stacks, coordinating efforts across geographies, and time zones.
Orchestrated robust test strategies to support complex projects, maintaining consistent adherence to deadlines and quality benchmarks.
Develop and implement test strategies, test plans, and test automation frameworks to enhance efficiency and effectiveness.
Engaged with cross-discipline groups to define project needs and validate test strategies.
Led automation strategies, minimizing manual processes and enhancing efficiency.
Manage risk assessment, issue resolution, and defect tracking using industry-standard tools like JIRA, HP ALM, or TestRail.
Ensure compliance with industry best practices, security standards, and regulatory requirements.
Provide leadership, mentorship, and performance management to a team of testers and QA engineers.
Optimize test environments, leveraging cloud-based solutions and CI/CD pipelines for continuous testing.
Present test status reports, risk assessments, and quality metrics to stakeholders and leadership teams.
Project Lead
L&T Infotech
06.2005 - 04.2010
Lead end-to-end ETL testing efforts for multiple enterprise data projects, ensuring high-quality data migration and transformation.
Develop and implement ETL test strategies, test cases, and data validation frameworks to enhance efficiency and accuracy.
Collaborate with data engineers, business analysts, and product owners to define ETL testing requirements and objectives.
Perform SQL queries, data reconciliation, and database testing to ensure data accuracy and consistency.
Manage test environments, leveraging cloud-based data platforms such as AWS Redshift, Azure Synapse, and Google BigQuery.
Optimize ETL workflows, identifying bottlenecks and improving data processing efficiency.
Lead automation initiatives using Python, Apache Airflow, and other scripting tools to streamline test execution.
Ensure compliance with data governance policies, security standards, and industry regulations.
Provide leadership, mentorship, and performance management to a team of ETL testers and data QA engineers.
Education
Master of Computer Application -
01.2003
Bachelor of Computer Science -
01.2000
Skills
IT Strategies
Project planning
Stakeholder management
Project management
Resource management
Process improvement
Team leadership
Cross-functional collaboration
Communication skills
Client relationship management
Quality assurance
Analytical skills
Investment/Budget Optimization
Cloud migration
Data Management
CI/CD Integration
Accomplishments
Received team and individual steller awards for critical project delivery
Certification
Certified Scrum Master - External
Project Management Professional - External
Guidewire Claim Center Business for Practitioner - CCP
General Insurance – INS21
Data warehousing Testing Concepts – CCP
Awards – Star performer Q2'12, Q3'13 & Manager of the year '14, Runner up award in 2014 for best Innovation
Senior Manager, Security Platform Ops at HCSC - Blue Cross Blue Shield Of IllinoisSenior Manager, Security Platform Ops at HCSC - Blue Cross Blue Shield Of Illinois