Balasubramaniam K
Chennai,Tamilnadu
Summary
RPA & Automation Manager with 4+ years of experience leading automation initiatives in RCM Healthcare, including ETL operations, SQL-based workflows, and enterprise-grade bot development. Strong expertise in OpenRPA, Python, and workflow optimization, built on 14 years of progressive experience in the healthcare industry starting from mailroom operations beginning in mailroom operations and advancing through operational and automation roles
Overview
21
21
years of professional experience
Work History
RPA & Automation Manager
HC Intellect Pvt Ltd
12.2020 - Current
- Leading automation initiatives across Inventory, Claim Creation Bots, UDT Creation Bots, E&M Bots, and ETL–SQL data pipelines.
- Monitoring, optimizing, and troubleshooting Cognos ETL workflows and ensuring smooth data loads into SQL databases.
- Designed and delivered 30+ automation bots using OpenRPA, UiPath, Python, and Power Automate, focusing on reliability, scalability, and fast deployment.
- Reduced manual effort significantly by building reusable automation frameworks, improving process efficiency, and implementing RPA log monitoring for proactive issue resolution.
- Analyzed workflow processes to identify automation opportunities, resulting in cost savings and improved productivity.
- Reduced operational expenses by proactively identifying areas where automation could replace redundant manual tasks effectively.
- Stayed current with marketing automation best practices, industry standards and compliance.
Supervisor – Printshop & MIS
AGS Health India Pvt Ltd
08.2012 - 12.2020
- Managed a 15-member team for MIS, Inventory & Printshop operations.
- Reduced printshop operational cost by 25%.
- Automated reporting processes saving 75% time.
- Trained and mentored new team members.
- Supervised daily operations, ensuring adherence to quality standards and compliance regulations.
- Mentored junior staff, fostering professional development and improving team performance.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Team Leader
Axe BPO Services Pvt Ltd
04.2010 - 07.2012
- Ensured smooth daily team operations and quality checks.
- Coordinated timelines and improved workflow efficiency.
- Maintained SOPs to improve compliance and accuracy.
- Led team in achieving operational efficiency and enhancing service delivery standards.
Senior GIS Associate
Deccan I Services Pvt Ltd
12.2006 - 04.2010
- Developed GIS pipeline solutions for utility networks.
- Performed spatial analysis and geodata integration for network efficiency.
CAD Engineer
Apex Technology Solutions
11.2004 - 03.2006
- Created engineering schematics using AutoCAD.
- Coordinated client requirements and design specifications.
Education
BBA - - Bachelor Buisness Administration
University of Madras
Chennai01.2007
SSLC -
Kendriya Vidyalaya
Adyar, Chennai01.2002
Skills
- OpenRPA, UiPath, Power Automate
- Python Automation
- Azure AI Services
- N8n Agentic Workflows
- ETL Monitoring
- MS SQL & Azure SQL
- Process Optimization
- Robotic process automation
- Team leadership
- Azure data factory
- MS office
Accomplishments
- .
PERSONAL INFORMATION
Languages: English, Tamil, Hindi
Timeline
RPA & Automation Manager
HC Intellect Pvt Ltd
12.2020 - Current
Supervisor – Printshop & MIS
AGS Health India Pvt Ltd
08.2012 - 12.2020
Team Leader
Axe BPO Services Pvt Ltd
04.2010 - 07.2012
Senior GIS Associate
Deccan I Services Pvt Ltd
12.2006 - 04.2010
CAD Engineer
Apex Technology Solutions
11.2004 - 03.2006
BBA - - Bachelor Buisness Administration
University of Madras
SSLC -
Kendriya Vidyalaya