Balasubramanian Palaniappan
Woodstock
Summary
Experienced project manager with 18 years of IT expertise in the telecom domain. Collaborate effectively with senior executives and diverse teams to establish standards, overcome obstacles, and tackle challenges. Develops comprehensive project plans encompassing timelines, milestones, resource allocation, and budgets. Skillfully facilitates project meetings, provides progress updates, and ensures effective communication among team members. Expert at identifying and resolving project-related issues while managing competing priorities. Highly adaptable and capable of managing multiple projects and tight deadlines in fast-paced environments. Recognized for enhancing efficiency and productivity by streamlining processes and establishing standards and policies that promote a collaborative and high-performance team culture. Exceptional in managing cross-functional and cross-cultural teams to deliver critical projects on time, within budget, and with high quality.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Project Manager ( Verizon 5G Home FWA)
Cognizant Technologies
06.2024 - Current
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Manager - Projects (Cox DSS -DIT & E2E QA Lead)
Cognizant Technologies
08.2022 - 06.2024
- Project Lead for Cox DSS-DIT and E2E program.
- Responsible for coordinating with business stake holders, project owners and scrum masters to understand the requirements, timeline, business priority and to align DIT & E2E deliverables to suitable sprints
- Responsible for analyzing requirements, effort estimation and coordinating with project manager to secure funding for DIT & E2E deliverables
- Responsible for publishing project summary and to create and maintain JIRA dashboards
- Responsible for coordinating with environment management to secure test devices in the lab environment
- Responsible for coordinating with engineering team to secure test device and accounts for production validation post deployment
- Run defect triage calls and involve required stake holders and senior leadership to resolve show stopping and key environmental issues
Manager - Projects (VCG - POS UAT Lead)
Cognizant Technologies
05.2016 - 07.2022
- Test Lead for Point-of-Sale UAT team testing omni application for Retail, Telesales, Indirect channels and business support applications
- Lead Verizon direct contractor (Cognizant) POS UAT team across geographical location (US, Canada, India)
- Handled Test planning & resource planning for monthly enterprise release and change request for Retail and Business projects
- Trained and Mentored team for Verizon Agile Practice
- Coordinated with Verizon network team & Cognizant infrastructure team and established tunnel connectivity for client network access from Cognizant offshore locations (India & Canada)
- Handled POS UAT Test Management, Project Metrics, Test Execution and Reporting
- Responsible for identifying and updating Regression Test Suite for POS Applications
- Worked closely with business analyst and project sponsors to understand the business requirement and prioritize projects
- Reviewed UAT testers test cases and sign off
- Handled production validation and maintained production test accounts and co-ordinated with supply chain team to maintain the production equipment inventory for testing
- Maintained test environment equipment (iPads, Mobile Devices, Test Credit Cards, E355, Barcode Scanner…) inventory
- Coordinated with security team to ensure the availability of test Credit/Debit/Gift cards with test environment encryption for testing
- Presented kick-off dashboard to business community for month enterprise releases
- Handled Cognizant team's resourcing, onboarding and training
Senior Associate (Defect Manager, Functional & Transition Lead)
Cognizant Technologies
07.2011 - 05.2016
- Performed defect management for big rock projects, implemented streamlined defect management process
- Run war room calls, involve required stake holders and senior leadership to resolve show stopping issues and key environmental issues on big rock projects
- Defined defect SLA and escalation process to ensure defects and problems are promptly addressed
- Developed custom tools using excel and VBA (OTA) to automate the process dashboard report generation
- Created ALM project dashboard view leadership team
- Prepared and published monthly and quarterly program dashboard reports
- Re-Organized the ALM user groups and controlled the process of user creation to existing ticketing system for approval tracking purposes
- Coordinated with client process management team to enhance the existing process and implemented enhanced through system level enforcement
- Performed test suite optimization to consolidate multiple Quality Center projects under a single project
- Migrated complete test artifacts from Quality Center to ALM 12.0, Co-ordinated with client operation team to implement HP ALM 12.0
- Coordinated offshore network team and client network team to establish site to site connectivity and enabled green zone at offshore
- Worked with client management to prepare and finalize transition strategy and plan
- Worked with incumbent vendor for planning transition schedule and facilitated logistics for transition session
- Created and maintained the transition tracker up-to-date, mitigated and rescheduled missed sessions
Technical Associate
Tech Mahindra Limited
09.2005 - 05.2011
- Played various roles in my tenure with Tech Mahindra limited and my last role is to handle Deployment and QA deliverables on IPDSK project to British Telecom as a QC Administrator and QA Test Lead
- Project include BT Retail CCP, BT ANI, BT Business Link, BT IPSDK
- Handled Offshore coordination as a test lead from various client locations across the United Kingdom
- Managed Readsoft InvoiceIT application build configuration and Integration with Oracle E-Business Suite
- Coordinated with Readsoft application development for installing patches and new builds
- Supported customer care and back-office representative on pilot run testing and go live verifications
- Coordinated with environment team to build and integrate end to end environment with missing components and interfaces
- Liaised with environment and access management team for application access to the team
Education
Master of Computer Applications -
Periyar University
Salem, Tamilnadu09.2002
Bachelor of Corporate Secretaryship -
Madras University
Chennai, Tamilnadu04.1999
Skills
- Telecom Business Systems Supports & Operational Support System
- Comprehensive Project Management & Planning
- Operations management & Complex Problem-solving
- Strategic planning & Relationship building
- Scrum & Agile Methodologies
- Order Management /Orchestration
- Defect Management Process
- Lab & Device Inventory Management
- Documentation and reporting
Certification
- Project Management Professional (PMP), https://www.credly.com/badges/bfe4cba9-fece476a-9c15-9a0f2e7f8ddf
- Certified ScrumMaster (CSM), https://bcert.me/srdxpnzuf
- Certified Scrum Product Owner (CSPO), https://bcert.me/systytuyz
- Microsoft Certified: Azure Fundamentals, https://www.credly.com/earner/earned/badge/16558992-e0c8-4295-b53586cb6ad0aa3c
- HP Application Lifecycle Management 12.x Software (HP0-M101), https://www.credly.com/earner/earned/badge/1f106854-5726-4588-9aad1798a9119dc1
Timeline
Project Manager ( Verizon 5G Home FWA)
Cognizant Technologies
06.2024 - Current
Manager - Projects (Cox DSS -DIT & E2E QA Lead)
Cognizant Technologies
08.2022 - 06.2024
Manager - Projects (VCG - POS UAT Lead)
Cognizant Technologies
05.2016 - 07.2022
Senior Associate (Defect Manager, Functional & Transition Lead)
Cognizant Technologies
07.2011 - 05.2016
Technical Associate
Tech Mahindra Limited
09.2005 - 05.2011
Bachelor of Corporate Secretaryship -
Madras University
- Project Management Professional (PMP), https://www.credly.com/badges/bfe4cba9-fece476a-9c15-9a0f2e7f8ddf
- Certified ScrumMaster (CSM), https://bcert.me/srdxpnzuf
- Certified Scrum Product Owner (CSPO), https://bcert.me/systytuyz
- Microsoft Certified: Azure Fundamentals, https://www.credly.com/earner/earned/badge/16558992-e0c8-4295-b53586cb6ad0aa3c
- HP Application Lifecycle Management 12.x Software (HP0-M101), https://www.credly.com/earner/earned/badge/1f106854-5726-4588-9aad1798a9119dc1
Master of Computer Applications -
Periyar University
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