BALASWAMI SELVAM
Anchorage,United States
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
27
27
years of professional experience
Work History
Quality Control Manager
Payless Used Car Sales
09.2023 - Current
- Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
- Collaborated with development teams, internal customers, and product line management to verify delivery of desired quality requirements to distributors.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Used Rapid Recon Software to produce reports regarding daily production quality, nonconformance of products or processes and quality trends.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Maximized quality and reduced costs 20% by maintaining QC objectives
- Conducted audit inspections and independent checks to verify parts and materials
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction
Accounting/IT Support Manager
Computing Alternatives
03.2016 - 04.2022
- Configure and Test Computer Hardware and Operating system Software
- Diagnose Troubleshoot Hardware and Software other Network and system related problems and replace defective components when necessary
- Maintain records of daily data communication transactions, problems and remedial action taken or installation activities
- Train users in proper use of hardware or software
- Troubleshooting Apple support protocols, mobile device support (IOS/ Android), remote software tools and basic configuration communicate regularly with users
- Worked with oil companies around the world
- In 2015, 200 I-Pads were Configured and delivered to Royal Dutch Shell Company to capture real time data in the oil fields using Best Practice system.
- Maximized performance by monitoring daily activities and mentoring team members.
Quality Assurance Manager Software Testing
Amazon.com
06.2003 - 05.2008
- Directly supervised 10 to 15 Quality Assurance Team Leads, Quality Assurance Engineers and testers including the preparation and delivery of staff performance evaluation and career development activities
- Manage department and overall expectations pertaining to setting accurate schedules, cost and resources
- Developed and Manage quality and assurance metrics for performance improvement for all teams
- Implemented ongoing quality improvements process working with interdepartmental teams
- Examine application in various environments, ensuring compatibility with all popular browsers including Internet Explorer Safari and Firefox
- Work with Project Managers to develop project schedule and resource allocation models for QA related projects and other activity such as Software development, Customer integration and Professional services validation.
Research Assistant
Indian Institute of Management Bangalore
09.2001 - 03.2003
- Research Assistant to Professor Pavan K Mamidi
- IIMB
- BLR, Economic department
- Assisted in a high quality of research in the following areas Macroeconomics, Economics growth, Monetary economics, International macroeconomics and applied Macroeconomics
- Demonstrated a strong background in Microeconomics theory, with research interests that include formulation and design of the theoretical and analytical models and its translation to empirical contexts
- This includes econometric modeling.
Marketing & Sales Manager
Dorma India Pvt Ltd
08.1997 - 07.2001
- Led the Marketing and Sales team achieving a company growth
- Reinforced the brand by redesigning the corporate identity and executing online marketing campaigns
- Improved the customer service by implementing a new Sales Methodology, a CRM and loyalty Program
- Developed a new Corporate Strategic Planning methodology and coordinated all related activities
- Expanded operation to all major cities in India and Dubai.
Education
Computing Network Technology -
University of Alaska, Anchorage
Bachelor of Science (B.Sc.) - Professional studies
Slippery Rock University
01.2012
Bachelors of commerce in Factory Administration & Costing - undefined
Bangalore University
01.1997
Skills
- Data Entry
- Filing
- Microsoft Excel
- Microsoft Office
- Payment Processing
- Expense Tracking
- Performance Management
- Verbal and written communication
- Workforce Management
- Staff Training and Development
- Quality processes
Accomplishments
Participated in Asia Moot Corp business plan competition at Hawaii, US representing Indian Institute of Management, Bangalore, India (IIMB) and received Honorary Mention and participation Award
Personal Passions
Visited over 17 countries in 4 continents and lived in 3 countries, Mother Teresa Missionaries of Charity Committee Member (2006-2008), Traveling, bicycling, swimming and soccer
References
- Dr. Srinivasa B. Mani, Emeritus Professor, University of Slippery Rock, Pennsylvania, United States, (R.) (724) 794 5127, sbmani39@yahoo.com
- Mr. Sidney Glascock, Christian Church of Anchorage, Anchorage, Alaska, (M) (907) 227 1955
- Dr. Ajit Dayanandan, Associate Professor of Finance, College of Business and Public Policy, University of Alaska Anchorage, 3211 Providence Drive, Anchorage, Alaska, 99508-4614, (O) (907) 786-4142, (O) (907) 786-4115, adayanandan@alaska.edu
Timeline
Quality Control Manager
Payless Used Car Sales
09.2023 - Current
Accounting/IT Support Manager
Computing Alternatives
03.2016 - 04.2022
Quality Assurance Manager Software Testing
Amazon.com
06.2003 - 05.2008
Research Assistant
Indian Institute of Management Bangalore
09.2001 - 03.2003
Marketing & Sales Manager
Dorma India Pvt Ltd
08.1997 - 07.2001
Computing Network Technology -
University of Alaska, Anchorage
Bachelor of Science (B.Sc.) - Professional studies
Slippery Rock University
Bachelors of commerce in Factory Administration & Costing - undefined
Bangalore University
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