Balatito Green
Miami Gardens
Summary
Dedicated professional with expertise in customer service, multitasking, and time management. Proven track record of enhancing customer experiences and meeting organizational needs through organized practices. Experienced Data Entry Pharmacy Technician with strong knowledge of pharmacy operations and a commitment to precision and accuracy in prescription processing. Demonstrated ability to improve operational efficiency by streamlining processes and ensuring error-free data entry.
Overview
13
13
years of professional experience
Work History
Data Entry Pharmacy Technician
Select Quote
Miami
02.2022 - Current
- Efficiently processed prescription orders using pharmacy software systems.
- Monitored medication inventory levels to maintain adequate supplies.
- Accurately entered patient information into databases, ensuring data integrity.
- Collaborated with pharmacists to prepare medications for patient distribution.
- Clarified prescription details through communication with healthcare providers.
- Provided training to new staff on proper data entry techniques.
- Executed quality assurance checks on prescription data entries for accuracy.
- Processed insurance claims while addressing billing inquiries to enhance customer service.
Customer Service Representative/Registered Pharmacy Technician
Walgreens
Miami
06.2012 - 04.2022
- Maintained accurate records of controlled substances in line with DEA regulations.
- Checked expiration dates to guarantee only unexpired medications were dispensed.
- Established and updated patient profiles, including medication allergies and demographics.
- Conducted follow-up calls to ensure resolution of customer issues post-service.
- Collaborated with healthcare professionals to optimize patient care solutions.
- Communicated effectively with insurance agencies to resolve cost discrepancies.
- Answered telephones, addressing queries or requests efficiently.
- Provided exceptional service, addressing patient concerns with empathy.
Education
Certified Nursing Assistant - Nursing Assistant
Miami Lakes Educational Center And Technical Colle
Hialeah, FL06-1991
Skills
- Prescription processing and pharmacy software
- Medication inventory management
- Quality assurance and compliance
- Insurance claims and billing
- Customer relationship management
- Attention to detail and problem solving
- Data entry and accurate documentation
- Verbal communication skills
- Order interpretation and verification
References
References available upon request.
Timeline
Data Entry Pharmacy Technician
Select Quote
02.2022 - Current
Customer Service Representative/Registered Pharmacy Technician
Walgreens
06.2012 - 04.2022
Certified Nursing Assistant - Nursing Assistant
Miami Lakes Educational Center And Technical Colle