Balbina Hernandez-Morales
San Bernardino,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Career Business Development Specialist
El Proyecto Del Barrio
06.2022 - Current
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Kept detailed records of daily activities through online customer database.
- Conduct initial assessments of clients to identify ethical concerns and needs.
- Develop and implement personalized ethics education plans for clients based on their unique circumstances.
- Provide ongoing support and guidance to clients as they navigate ethical dilemmas and challenges.
- Collaborate with interdisciplinary teams to ensure comprehensive care for clients.
Case Manager
Arrowhead Evaluation Services
09.2020 - 06.2022
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Communicate with injured workers, employers, healthcare providers, and insurance carriers to coordinate care and facilitate timely resolution of claims.
- Monitor the progress of workers' compensation cases, including tracking medical treatment, rehabilitation progress, and return-to-work status.
- Review medical records, diagnostic reports, and other documentation to evaluate the extent of injuries and determine appropriate treatment and compensation.
- Collaborate with legal counsel, claims adjusters, and other stakeholders to resolve complex claims and disputes.
- Provide guidance and support to injured workers and their families throughout the claims process, including assistance with accessing benefits and resources.
- Maintain accurate and up-to-date records of case activities, documentation, and correspondence.
Internship Student
El Proyecto Del Barrio
09.2019 - 05.2020
- Provided clerical support, addressing routine, and special requirements.
- Maintained database systems to track and analyze operational data.
- Managed multiple priorities simultaneously without compromising quality or punctuality of deliverables.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
Education
Associate of Arts - Sociology
Chaffey College
Rancho Cucamonga, CA05.2025
High School Diploma -
Pacific High School
San Bernardino, CA06.2016
Skills
- Ability to empathize with others, build rapport, and establish trust is crucial in ethics education
- Strong critical thinking skills to assess situations from multiple perspectives, identify ethical implications, and make informed decisions
- Cultural Competence, understanding cultural differences and diversity
- Effective teamwork skills, including the ability to listen, compromise, and work towards common goals
Languages
Spanish
Native or Bilingual
Timeline
Career Business Development Specialist
El Proyecto Del Barrio
06.2022 - Current
Case Manager
Arrowhead Evaluation Services
09.2020 - 06.2022
Internship Student
El Proyecto Del Barrio
09.2019 - 05.2020
Associate of Arts - Sociology
Chaffey College
High School Diploma -
Pacific High School
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