Balbina rodriguez
Redlands,California
Summary
Dynamic and energetic professional with a strong background in customer service and product organization from JOANN Fabrics and Crafts. Proven ability to enhance customer satisfaction through clear communication and efficient stock management. Skilled in money handling and committed to maintaining a safe and organized environment. Eager to contribute positively to team success.
Overview
9
9
years of professional experience
Work History
Stocker
JOANN Fabrics and Crafts
Redlands, CA
07.2023 - 12.2024
- Organized stockroom inventory for efficient product retrieval and display.
- Assisted customers in locating products, enhancing overall shopping experience.
- Maintained cleanliness and organization of sales floor to promote safety and accessibility.
- Collaborated with team members to restock shelves promptly during peak hours.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Greeted customers and directed to requested products.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Stocked designated items on shelves, end caps and displays.
Cashier
Shell Gas Station
Redlands, CA
07.2021 - 10.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Addressed customer needs and made product recommendations to increase sales.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
Cashier
Jack in the Box
Redlands, CA
07.2020 - 10.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in maintaining cleanliness and organization of the dining area.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure smooth operation during peak hours.
- Handled cash accurately, minimizing discrepancies in daily reconciliations.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Warehouse Associate
Amazon
San Bernardino, CA
02.2016 - 2019
- Operated warehouse equipment to ensure efficient material handling and distribution.
- Received and processed incoming stock, verifying accuracy against packing lists.
- Maintained cleanliness and organization of work areas to promote safety compliance.
- Assisted in inventory management, conducting regular counts to support stock accuracy.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
Education
High School Diploma -
Redlands High School
Redlands, CA06-2025
Skills
Willing to learn
Positive attitude
Shelf stocking
Customer service
Customer assistance
Clear communication
Product organization
Energetic and outgoing
Money handling
Warehouse safety
Languages
Spanish
Native or Bilingual
Timeline
Stocker
JOANN Fabrics and Crafts
07.2023 - 12.2024
Cashier
Shell Gas Station
07.2021 - 10.2022
Cashier
Jack in the Box
07.2020 - 10.2020
Warehouse Associate
Amazon
02.2016 - 2019
High School Diploma -
Redlands High School