Baldemar Cantu III
Edinburg,TX
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barber/Esthetician
L'ATELIER
McAllen, TX
08.2021 - Current
- Draped and pinned protective cloths around customers' shoulders to prevent hair from falling on clothing.
- Clipped and sheared hair into diverse cuts and fades for customers.
- Monitored, tracked, and recorded client satisfaction to maintain positive ratings.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Maintained loyal and consistent clientele and gained new clients through social media promotion.
- Mentored new staff to enhance personal growth and increase productivity.
- Scheduled appointments for clients based on availability of staff members.
Customer Service Representative
Sagility Health
Westminster, CO
02.2019 - 08.2021
- Answered inbound calls, chats and emails to facilitate customer service.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Resolved customer complaints promptly and efficiently.
- Updated databases with new and modified customer data.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Representative
Guidehealth
San Antonio, TX
01.2018 - 01.2019
- Strengthened customer retention by offering discount options.
- Answered inbound calls, chats and emails to facilitate customer service.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided top quality control and eliminated downtime to maximize revenue.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Developed strong relationships with customers by providing personalized assistance and support.
Esthetician
European Wax Center
McAllen, TX
03.2017 - 01.2018
- Maintained up-to-date knowledge of latest trends in esthetics industry through research.
- Performed waxing services on clients including eyebrows, lip, chin, and full face.
- Ensured compliance with state regulations related to sanitation and health standards.
- Greeted clients upon arrival to spa and provided information about services offered.
- Attended continuing education courses related to esthetics industry advancements.
- Demonstrated proper use of all products to ensure client satisfaction with results.
- Relaxed clients with facial and body massages, aromatherapy and soothing environments.
- Checked supplies inventory regularly to ensure adequate stock levels at all times.
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.
- Kept detailed records of client visits, treatments performed, and product purchases.
Education
Licensed Esthetician - Cosmetology
Vogue College of Cosmetology
McAllen, TX03-2017
Licensed Barber - Barber/ Esthetician
GA Beauty And Barber School
02-2016
High School Diploma -
Edinburg High School
Edinburg, TX05-2005
Skills
- Bald fades
- Beard trims
- Shears expertise
- Hair maintenance expert
- Strong leader
- Facial trimming
Accomplishments
- Cidesco Sanitation & Sterilization
- Classic Eyelash Extention
- European Facial
- Lash Lift
- Waxing
- Microdermabrasion
- Brow Lamination
Languages
English
Professional
Spanish
Professional
Certification
- Licensed Barber
- Licensed Esthetician
References
References available upon request.
Timeline
Barber/Esthetician
L'ATELIER
08.2021 - Current
Customer Service Representative
Sagility Health
02.2019 - 08.2021
Customer Service Representative
Guidehealth
01.2018 - 01.2019
Esthetician
European Wax Center
03.2017 - 01.2018
- Licensed Barber
- Licensed Esthetician
Licensed Esthetician - Cosmetology
Vogue College of Cosmetology
Licensed Barber - Barber/ Esthetician
GA Beauty And Barber School
High School Diploma -
Edinburg High School
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