Baldemar Puente
Pasadena,TX
Summary
Dynamic professional with extensive experience at Community Coffee, excelling in customer relations and marketing. Proven ability to enhance customer satisfaction and streamline operations. Skilled in data entry and management, with a goal-oriented mindset that drives results. Recognized for optimizing processes and delivering exceptional support in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Grocery Sales -Presell Representative
Community Coffee
03.2006 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Monitors and collects funds from delinquent accounts
- Records and maintains sales and delivery information in handheld computer and adjusts information as necessary
- Sells promotional/marketing activities to gain displays, additional shelf space and premium positioning in stores
- Other positions with Community Coffee before promotion: DSD Presell Representative, Route Sales Representative, Route Relief Sales Representative, Delivery Driver
Loss Prevention Investigator
Foley's
01.2005 - 02.2006
- Performed security walks around store to monitor employee and customer activities.
- Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
- Interviewed employees and suspects and drafted reports to assist law enforcement.
- Streamlined shrink management program and trained Loss Prevention Officers.
Shipping and Receiving Manager
AutoVision of Houston
04.2003 - 01.2005
- Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Tech Duties Audio Insulation, Auto, and Commercial Auto Tinting
- General Duties such as faxing, copying, answering multiple phone lines, distributing mail, and time sheets
Education
GED -
International Career School
Houston, TX06-1993
Skills
- Learn procedures and methods in a timely manner
- Marketing experience
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Strong oral and written communications
- Management experience
- DOT Certification
- Paperwork processing
- Team building
- Idea development and brainstorming
Languages
English
Timeline
Grocery Sales -Presell Representative
Community Coffee
03.2006 - Current
Loss Prevention Investigator
Foley's
01.2005 - 02.2006
Shipping and Receiving Manager
AutoVision of Houston
04.2003 - 01.2005
GED -
International Career School
Work Preference
Work Type
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