Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Baldomero Valencia

Las Vegas,NV

Summary

Personable administrative professional skilled in cultivating positive client, staff and management connections. Effective communicator experienced in complex problem-solving and conflict resolution. Proficient in resource allocation and schedule management.

Overview

6
6
years of professional experience

Work History

Administrative Assistant/ Customer Advocate

Safelite AutoGlass
08.2023 - Current
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Ensured daily quality control by conducting thorough inspections on inbound products as well as reviewing quotes, orders, invoices and bills. Also maintained frequent communication with customers to address queries related to dealer parts/miscellaneous items. Implemented effective safety procedures through the creation of informative bulletins and routine safety checks.
  • Oversaw insurance claim adjustments and efficiently handled commercial account management including composing letters, reports, and budgeting inventory.

lead / ramp quality safety advisor

mercury air cargo- worldwide flight services
02.2019 - 05.2024
  • Train and coach new team members. Assign daily job tasks and manage customer emails, along with overseeing final invoices, BOLs, inventory auditing, employee injury reports, and drug testing for a team of individuals.
  • Manage airline cargo account, imports/exports, offload/upload freight and passenger planes, hazmat DG loading, handle perishable freight, oversee plane weight loading.
  • Conduct and plan safety meetings, lowered budget expenses by 5%, created safety incentive programs, oversee medical (first aid), warehouse/ airfield exits, multipoint equipment checks, report equipment failure, provide feedback in monthly meetings

Lab processor/ customer service

GRIFOLS BIOMAT USA
06.2015
  • Setup and operate plasmapheresis machine, collect specimen, vein puncture, calibrate machines, report machine trouble shooting, daily work report on all specimen samples, centrifuge blood / plasma samples to ensure product accurate testing, finalize invoice collect, store and package all samples, create spread sheets for monthly plasma counts, inventory audits, vaccine plasma testing, monthly quality reports on GMP/OSHA certification courses, record keeping on all in house donor transactions, promote donor incentive programs to ensure donor center donations

Education

HIGH School diploma -

01.2011

Skills

  • Microsoft Excel
  • Microsoft Outlook
  • Inventory & budgeting
  • Detail and goal oriented
  • Excellent interpersonal communication
  • Report Writing
  • Office Administration
  • Information Security
  • Calendar Management
  • Filing
  • Database Management
  • Quality Assurance
  • Appointment Scheduling
  • Reception oversight
  • Workflow Optimization
  • Invoice Processing
  • Data Entry
  • Account Management
  • Negotiation

Affiliations

  • urban gardening - herb garden, dry spices garden, minor produce gardening
  • home improvements enthusiast - small garden projects, small agricultural planning, landscaping

References

References available upon request.

Timeline

Administrative Assistant/ Customer Advocate

Safelite AutoGlass
08.2023 - Current

lead / ramp quality safety advisor

mercury air cargo- worldwide flight services
02.2019 - 05.2024

Lab processor/ customer service

GRIFOLS BIOMAT USA
06.2015

HIGH School diploma -

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Baldomero Valencia