Summary
Overview
Work History
Education
Skills
Timeline
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Baldwin Arias Emiliano

New York,NY

Summary

Customer-centered and highly trained Assistant Manager with over 4 years of demonstrated success in team leadership and sales strategy. Exceptional customer service experience and sales expertise with eagerness to navigate through new challenges.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Abercrombie & Fitch
10.2023 - Current
  • Coaching and mentoring new hires on how to provide exceptional customer service and bond
  • Improving customer satisfaction by addressing and resolving complaints promptly avoiding escalation.
  • Enhancing store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Interviewing, hiring, and onboarding new part-time employees to maintain adequate staffing levels.
  • Scheduling shifts to ensure proper coverage during peak season without exceeding labor budgets.

Key Holder

Abercrombie & Fitch
10.2022 - 10.2023
  • Brought up the store's loyalty score to 94% which exceeded the given goal of 85%.
  • Assisted with the opening process of two new stores and helped close down another store for renovation.
  • Trained and supervised new employees to apply best practices in customer service and store operations.

Cash Lead

Hollister Co.
06.2019 - 10.2022
  • Collaborated with management to develop new policies and procedures for improved cash wrap efficiency and customer experience in general.
  • Recorded deposits on log book when closing store registers.
  • Reduced cashier errors with thorough staff training on proper cash handling procedures and register use.

Education

Associate of Applied Science - New Media Technology/Entrepreneurship

LaGuardia Community College
Long Island City, NY
06.2022

High School Diploma -

Bronx Aerospace High School
Bronx, NY
06.2019

Skills

  • Customer Service Excellence
  • Recruiting and Interviewing
  • Operations Management
  • Staff Development
  • Microsoft Office
  • Safety Enforcement

Timeline

Assistant Manager

Abercrombie & Fitch
10.2023 - Current

Key Holder

Abercrombie & Fitch
10.2022 - 10.2023

Cash Lead

Hollister Co.
06.2019 - 10.2022

Associate of Applied Science - New Media Technology/Entrepreneurship

LaGuardia Community College

High School Diploma -

Bronx Aerospace High School

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Baldwin Arias Emiliano