BALEIGH YEZIC
Battle Creek,MI
Summary
Highly efficient Department Assistant with strong administrative expertise and public sector background. Achieved to manage a large groups administrative functions and receive recognition for quality of work. Excellent organizational and collaborative skills leading to outstanding results.
Overview
7
7
years of professional experience
Work History
DEPARTMENT ASSISTANT
OAKLAWN MEDICAL GROUP
05.2023 - Current
- Typed and distributed correspondence to internal and external partners to maintain good communications flow.
- Monitored inventory of departmental supplies and replenished items to enable normal operations.
- Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
- Obeyed sensitive and confidential report and presentation guidelines to comply with government regulations.
- Performed data entry for targeted reports to facilitate dissemination of knowledge about departmental operations.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Performed wide-ranging administrative, financial and service-related functions.
- Trained and supervised employees on office policies and procedures.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased customer service success rates by quickly resolving issues.
- Proofread and edited documents for accuracy and grammar.
- Volunteered to help with special projects of varying degrees of complexity.
FOOD SERVER AND HOSTESS
BUFFALO WILD WINGS
06.2017 - 05.2023
- Cultivated warm relationships with regular customers.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Inspected dishes and utensils for cleanliness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Answered phone calls to take orders, give information and document reservations.
FRONT DESK RECEPTIONIST
COURTYARD MARRIOTT
05.2020 - 09.2020
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Resolved service-related problems and documented actions in system.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
- Completed late check-ins and directed guests to rooms and facilities.
- Promoted hotel brand's loyalty program via social media, email and direct mail.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored hotel's budget and financial records.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Enforced policies and procedures to increase efficiency.
- Prepared reports on guest satisfaction levels and other metrics.
Education
Associate of Applied Science - Business Technology
KELLOGG COMMUNITY COLLEGE
Battle Creek, MI12.2025
High School Diploma -
HARPER CREEK HIGH SCHOOL
Battle Creek, MI05.2019
Skills
- Data entry expertise
- Proofreading abilities
- Presentation Development
- Document Preparation
- Meeting Scheduling
- File Management
- Business Writing
- Mail Management
- Records Management
- Administrative Support
- Business Administration
- Multitasking Abilities
Accomplishments
- Self Published a poetry book at sixteen
- Trained and mentored over 20 employees.
- Achieved raise through effectively helping with short staffing covers.
- Supervised team of four staff members.
Timeline
DEPARTMENT ASSISTANT
OAKLAWN MEDICAL GROUP
05.2023 - Current
FRONT DESK RECEPTIONIST
COURTYARD MARRIOTT
05.2020 - 09.2020
FOOD SERVER AND HOSTESS
BUFFALO WILD WINGS
06.2017 - 05.2023
Associate of Applied Science - Business Technology
KELLOGG COMMUNITY COLLEGE
High School Diploma -
HARPER CREEK HIGH SCHOOL
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