Baleria Silva
Bakersfield ,CA
Summary
Passionate and dedicated professional with a master’s degree in Healthcare Administration, specializing in financial management, research, and leadership. With over 5 years of experience in leading high-performing teams and managing branch operations, I’ve developed a strong foundation in project coordination, budget oversight, and data-informed decision-making. I take pride in building meaningful relationships, fostering growth in others, and creating positive outcomes for both individuals and the organization. I’m now excited to bring my skills and heart for service into the healthcare field, where I hope to continue making a difference through innovation, compassion, and strategic leadership.
Overview
9
9
years of professional experience
1
1
Certification
Work History
West High School Branch Manager
Valley Strong Credit Union
01.2021 - Current
- Manage daily branch operations, ensuring efficient service delivery
- Build and lead high-performing teams through recruitment and training
- Ensure compliance with banking regulations and internal policies
- Oversee budgeting, financial documentation, and account management
- Conduct interviews and recruit students for financial literacy programs
- Deliver presentations to staff and community members
- Mentor and support team development and onboarding
- Monitor performance metrics and drive operational improvements
- Coordinate with departments to streamline processes and enhance outcomes
- Conduct research and develop reports to inform strategic decisions
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Created and executed marketing strategies, increasing brand awareness and attracting new customers.
- Conducted regular financial reviews and audits, identifying and resolving discrepancies promptly.
Contact Center Officer II
Valley Strong Credit Union
01.2019 - 07.2021
- Processed an average of 50+ daily transactions, including deposits, withdrawals, transfers, loan payments, and cashier’s checks, ensuring accuracy and timeliness.
- Assisted dozens of members daily by answering account-related inquiries and providing knowledgeable guidance on bank products and services.
- Maintained a 99% accuracy rate in processing financial transactions, reducing errors and improving member satisfaction.
- Identified member needs and provided tailored solutions or alternatives, contributing to a high member retention rate and increased product adoption.
- Collaborated with internal departments to resolve account issues and ensure seamless service delivery across all touchpoints.
- Delivered excellent customer service under pressure while maintaining compliance with all banking regulations and privacy standards.
Member Service Representative
Valley Strong Credit Union
01.2016 - 01.2019
- Maintained 100% accuracy in daily financial transactions, improving audit readiness.
- Promoted products and services, increasing adoption by 10–15%.
- Managed 20–30+ daily calls and emails; provided timely administrative support and correspondence.
- Processed 50+ transactions daily, including deposits, withdrawals, and account updates.
- Assisted members with account management, automated payments, and profile updates.
- Built strong member relationships through personalized service and financial guidance.
- Encouraged a positive team environment through open communication
- Resolved account and system issues by guiding members through forms and procedures.
- Supported new member onboarding, explaining benefits and assisting with documentation.
Education
Master of Science - Healthcare Administration
California State University, Bakersfield
Bakersfield, CA05.2024
Bachelor of Science - Business Administration
California State University, Bakersfield
Bakersfield, CA05.2022
Associate of Arts - Communication Studies
Bakersfield College
Bakersfield, CA12.2019
Skills
- Strong attention to detail and accuracy
- Strategic planning and time management
- Strong interpersonal and communication skills
- Team collaboration and independent work
- Detail-oriented and efficient multitasking
- Budget tracking and financial documentation
- Staff training and development
- Qualitative and quantitative research
- SPSS data analysis and reporting
- Ability to maintain confidentiality and exercise discretion
- Cross-functional coordination
- Administrative operations and scheduling
- Member and staff support services
- Public speaking and presentation delivery
- Stronger interpersonal skills
Certification
Cardiopulmonary Resuscitation (CPR)
Languages
Spanish
Native or Bilingual
Timeline
West High School Branch Manager
Valley Strong Credit Union
01.2021 - Current
Contact Center Officer II
Valley Strong Credit Union
01.2019 - 07.2021
Member Service Representative
Valley Strong Credit Union
01.2016 - 01.2019
Master of Science - Healthcare Administration
California State University, Bakersfield
Bachelor of Science - Business Administration
California State University, Bakersfield
Associate of Arts - Communication Studies
Bakersfield College
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