Balestra Nikki
Canonsburg,PA
Summary
Proven leader and skilled bartender with a track record of enhancing team performance and customer satisfaction at The Tap Factory. Excelled in complex problem-solving and effective communication, significantly improving safety procedures and staff agility. Demonstrated expertise in time management and fostering positive customer relations, contributing to a loyal clientele base.
Overview
5
5
years of professional experience
Work History
Manger
The Tap Factory
09.2017 - 10.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
Bartender
The Tap Factory
09.2017 - 10.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender
Frankie I’s
10.2021 - 05.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Education
Hair
Toni & Guy Hairdressing Academy
Washington, PA12.2022
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Bartender
Frankie I’s
10.2021 - 05.2022
Manger
The Tap Factory
09.2017 - 10.2022
Bartender
The Tap Factory
09.2017 - 10.2022
Hair
Toni & Guy Hairdressing Academy
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