Baley Smith
Nashville,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Office and Sales Support Manager
Medical Ventures, Inc.
05.2022 - 12.2023
- Developed comprehensive training materials and set up labs to improve skills and knowledge of office and sales teams.
- Optimized internal workflows by identifying inefficiencies, implementing improvements, and monitoring progress.
- Implemented robust reporting systems that provided visibility into team performance and areas for improvement, ultimately driving sales growth.
- Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Ordering and Billing Specialist
Medical Ventures, Inc.
08.2018 - 05.2022
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Coordinated closely with sales teams to ensure accurate pricing structures were applied consistently across all customers'' invoices.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Provided excellent customer service, developing and maintaining client relationships.
- Processed and verified invoices to secure accuracy of billing information.
Legal Assistant
McColpin, Coffman And Harris, PLLC
02.2014 - 08.2018
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues.
- Assisted with trial preparation, including creation of exhibits, compilation of witness lists, and organization of evidence materials.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Facilitated timely resolution of legal matters by preparing and organizing essential documents.
Education
High School Diploma -
Chattanooga Central High School
Chattanooga, TN2005
Skills
- Problem Solving
- Written Communication
- Staff Education and Training
- Microsoft Office Suite
- Cross-Functional Communication
- Organizational Skills
- Attention to Detail
- New Hire Onboarding
- Document Management
- Process Streamlining
Timeline
Office and Sales Support Manager
Medical Ventures, Inc.
05.2022 - 12.2023
Ordering and Billing Specialist
Medical Ventures, Inc.
08.2018 - 05.2022
Legal Assistant
McColpin, Coffman And Harris, PLLC
02.2014 - 08.2018
High School Diploma -
Chattanooga Central High School
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