Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Hi, I’m
Balikis Lawal
Indianapolis,IN
Summary
Overview
7
years of professional experience
Work History
Blk Couture
Associate Manager
11.2016 - 12.2021
Job overview
- Oversaw training and onboarding process for all newly hired employees within production team.
- Mentored and supported 10 production department employees to create strong workplace culture.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with customers.
- Remedied issues and conflicts among workers by employing fashion oriented and innovative programs to help them grow.
- Administered operations to handle needs of more customers than existing ones.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Remedied issues and conflicts among workers using negotiation and active listening
- Coordinated resources from stakeholders and mapped out project deliverables
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Strengthened operational efficiency to remain cost-effective while maintaining quality service
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Developed strategy to increase sales and drive profits
Edalaf Software
Sales Representative
01.2014 - 12.2014
Job overview
- -Developed and maintained positive customer relations and cooperated with customers to properly handle their requests and questions.
- -Trained customers/teams with correcting account, service and system issues by educating on required forms and technical processes.
- -Learned and maintained in-depth understanding of company software information to offer knowledgeable and educated responses to diverse customer questions.
- -Understood need to be carefully handling keys and secrets of company software.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Minimized process lags through strategic sourcing and customer expectation management.
- Expanded customer base and boosted profit within product line.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
Spanco BPO/Airtel Telecommunication Company
Call Center Agent
12.2012 - 12.2013
Job overview
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Resolves over 30 customer issues per shift by researching and exploring resources available.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Automated processes to manage remote network
Education
Obafemi Awolowo University, Ile-IfeNigeria
Bachelor of Science from Economics/education
05.2010
University Overview
Oyo State College of Education, Oyo StateNigeria
Associate of Science from Economics/social Studies
04.2005
University Overview
St Louis Grammar School, Mokola Ibadan, Nigeria.Nigeria
High School Diploma
02.2002
University Overview
Skills
- Collateral Management
- Managing Laborers
- Stockroom Management
- Administration and Reporting
- Technical Proficiency
- Employee Coaching and Motivation
Languages
English
Native or Bilingual
Timeline
Associate Manager
Blk Couture
11.2016 - 12.2021
Sales Representative
Edalaf Software
01.2014 - 12.2014
Call Center Agent
Spanco BPO/Airtel Telecommunication Company
12.2012 - 12.2013
Obafemi Awolowo University, Ile-Ife
Bachelor of Science from Economics/education
Oyo State College of Education, Oyo State
Associate of Science from Economics/social Studies
St Louis Grammar School, Mokola Ibadan, Nigeria.
High School Diploma
Similar Profiles
George Wadding ClaesenGeorge Wadding Claesen
Law clerk at BLK PartnersLaw clerk at BLK Partners
JAMES INGRAMJAMES INGRAM
Owner at BLK EARTH INCOwner at BLK EARTH INC
NAVJEET KAURNAVJEET KAUR
Personal Support Worker at BLK-MAX Super Specialty HospitalPersonal Support Worker at BLK-MAX Super Specialty Hospital
Jordan StoneJordan Stone
Customer Service Representative at United AirlinesCustomer Service Representative at United Airlines
SHERMAN ALLEN IIISHERMAN ALLEN III
Parts Sales Coordinator at Model 1 Commercial Vehicles, Inc.Parts Sales Coordinator at Model 1 Commercial Vehicles, Inc.